Pioneer Music Co · 1 month ago
Warranty Manager
Chesterfield, MO
Full-time
Onsite
Mid LevelPioneer Music Company (PMC) is a sixth-generation, family-owned distributor in the low-voltage, audio, video, and security industry. The Warranty Manager will oversee company-wide warranty and return processes, ensuring effective communication and organization while managing customer returns, RMA processing, and inventory management.
B2BConsumer ElectronicsMusical InstrumentsRetailWholesale
Responsibilities
Manage all return requests through Airtable
Verify case details, collect documentation (case numbers, descriptions, photos), and coordinate with sales teams for completion
Generate RMAs, shipping labels, and replacement orders
Coordinate with branches and customers for return logistics and ensure accurate tracking through resolution
Process open box returns in line with company SOPs
Ensure returned items are inspected, priced, and reentered into inventory appropriately
Maintain accurate inventory across claims and defective warehouses, supporting warehouse audits and organization
Manage all freight and UPS claims related to customer shipments, internal transfers, and refusals
File, track, and document claims in Airtable and company databases while working closely with carriers to ensure resolution
Oversee all non-video product returns in Airtable and company systems
Ensure documentation is complete and accurate while driving consistency across all product categories
Provide accurate, timely, and professional communication with customers, vendors, and team members
Maintain organized digital records and meet turnaround timelines for all cases
Demonstrate ownership, follow-through, and collaboration across departments
Represent PMC’s values of accountability, service, and partnership in every interaction
Qualification
Required
Experience managing warranty or returns operations, preferably in distribution or consumer electronics
Proficiency with Sage, Airtable, and Microsoft Office Suite
Strong organizational, analytical, and problem-solving skills
Excellent written and verbal communication
High attention to detail and a calm, professional approach to challenges
Consistent attendance, communication, and ownership of tasks are required
Preferred
Familiarity with shipping platforms such as UPS WorldShip
Benefits
Medical
Dental
Vision
401k
Paid Time Off (vacation and holidays)
Company
Pioneer Music Co
From record and 8-track players to web-enabled home security, we’ve seen it and sold it all since we opened in 1869.
Founded in 1869
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alec Haight
Chief Executive Officer
Company data provided by crunchbase