Publicis Re:Sources · 1 week ago
Collections Supervisor
New York, NY
Full-time
Onsite
Mid Level
$65K/yr - $80K/yr
3+ years expPublicis Re:Sources is the backbone of Publicis Groupe, the world’s most valuable agency group. The Collections Supervisor will oversee the Healthcare Pillar of the company’s accounts receivable portfolio, leading collections strategy and ensuring strong financial performance within a complex advertising environment.
Business DevelopmentConsultingInformation Technology
No H1B
Responsibilities
Portfolio Oversight: Manage and prioritize collections strategy for the Healthcare pillar’s $900M AR across 15 entities, ensuring timely resolution of outstanding balances
Prioritize and manage completion of all assigned projects
Escalation Management: Act as primary escalation point for complex collection issues, disputes, unresponsive clients, and internal stakeholder concerns
Team Leadership: Oversee, coach, and mentor a Costa Rica-based analyst team, developing their skills and holding them accountable to performance metrics
Process Management: Daily review of aging reports and conduct weekly/monthly AR review meetings with the team, escalate risk items, and recommend actions to mitigate exposure
Communication & Collaboration: Work closely with internal departments including Sales, Revenue Operations, Account teams, Billing, and Legal to align actions, and drive issue resolution. Develop and maintain positive working relationships at all levels within the business from customers to business partners ensuring issues are resolved, future business needs are known, and all impacted departments are working together
Reporting & Analytics: Analyze collection trends, provide weekly and monthly updates, track KPI performance, and cash flow forecasting. AD hoc reports as necessary
Client Interaction: Communicate with external clients when necessary to resolve discrepancies, billing concerns, escalations and strengthen relationships. Respond to questions and requests from customers along with internal contacts in a timely, and accurate manner
Policy Compliance: Ensure adherence to company collections policies, as well as industry standards
Continuous Improvement: Identify recurring issues, propose automation or workflow enhancements, and support operational excellence
Qualification
Required
Minimum 3 years of professional Collections or AR experience
Demonstrated experience managing escalations and complex account portfolios
Excellent communication skills—written, verbal, and stakeholder-facing
Strong interpersonal skills with the ability to collaborate across teams and client groups
Advanced Excel proficiency, including pivot tables, VLOOKUP/XLOOKUP, and data analysis
Ability to work independently, with strong time management, organizational skills, and extremely detailed orientated
Results-driven and proactive mindset
Analytical and strategic thinking
Strong business judgment and professionalism
Ability to thrive in a fast-paced, deadline-driven environment
Preferred
Leadership and coaching capability- Experience supervising or mentoring team members preferred
Advertising, media, or agency experience preferred
SAP experience preferred
Company
Publicis Re:Sources
Publics Re:Sources is a shared services company that offers technology solutions and optimized business services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deepkamal Sachdeva
Human Resources Business Partner
Hernán Monge Chinchilla
Senior Technical Talent Acquisition Partner
Company data provided by crunchbase