Element Fleet Management · 1 week ago
Supervisor, Title Management
Baltimore County, MD
Full-time
Onsite
Mid Level
$76K/yr - $104K/yr
3+ years expElement Fleet Management is redefining the fleet management industry with a focus on people first, delivering superior client experiences. The Supervisor, Title Management will oversee daily operations within the Customer Care Contact Center, ensuring service quality and efficiency while providing leadership and coaching to team members.
ConsultingFleet ManagementRisk Management
Responsibilities
Supervise day-to-day operations of assigned work teams to achieve departmental goals
Provide coaching, development, performance feedback, and training to team members and technical leads
Develop, assign, and plan work schedules to support service and productivity requirements
Partner with management to establish, monitor, and measure financial and performance standards
Generate and update workflow and records while identifying and forecasting operational trends
Conduct root-cause analysis, perform quality measures, and manage special projects and initiatives
Plan, coordinate, and deliver training to ensure skill development and compliance with standards
Serve as a departmental liaison, promoting communication, collaboration, and conflict resolution
Oversee operational performance to ensure alignment with budget and cost-control objectives
Qualification
Required
Bachelor's degree required, or three to five years related experience, or equivalent industry experience
Two or more years of demonstrated success supervising teams of 10+ employees
Three years of customer service or client contact experience
Solid PC skills including Word, Excel, PowerPoint, data entry, typing, and general office equipment
Ability to lead, motivate, and inspire employees to achieve departmental goals and objectives
Ability to work under pressure using tact, discretion, and sound judgment
Skilled in planning, organization, execution, and analytical problem-solving
Possess excellent verbal and written communication skills
Preferred
Experience in the Fleet Services industry preferred
Benefits
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Company
Element Fleet Management
Element Fleet Management is a fleet management company that provides world-class management services and financing for commercial vehicle.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.62BKey Investors
International Finance Corporation
2025-11-19Post Ipo Debt· $500M
2025-05-08Post Ipo Debt· $100M
2025-03-20Post Ipo Debt· $650M
Leadership Team
Laura Dottori
President and Chief Executive Officer
Heath Valkenburg
EVP and Chief Financial Officer
Recent News
Private Capital Journal
2025-12-04
Company data provided by crunchbase