Service Desk Analyst jobs in United States
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TriCom Technical Services ยท 1 day ago

Service Desk Analyst

positionCharlotte, NC
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

TriCom Technical Services is seeking a Service Desk Analyst to serve as the first contact for customers who need technical assistance via phone or email. The role involves responding to customer issues and following up to ensure resolution.

Digital MarketingProfessional NetworkingProfessional Services
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Respond to customer issues via phone, email, in-person, and chat
Follow-up with customers to ensure issues are resolved

Qualification

Help Desk experienceO365Active DirectoryMicrosoft IntuneMobile Device ManagementDependabilityCommon senseLogical thinkingReliability

Required

2+ years Help Desk or Technical Support experience
Experience with O365
Dependability, reliability
Common sense, logical

Preferred

Experience with Active Directory
Experience with Microsoft Intune
Experience with Mobile Device Management

Benefits

Medical/Dental Benefits
Paid time off
Paid Holidays
401(k) (with immediately-vested company match)

Company

TriCom Technical Services

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TriCom Technical Services is a digital golden age of Information Technology company.
dateFounded in 1994
location
Leawood, Kansas, USA
people-size51-200 employees
web-link
https://tricomts.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Charlie Fossell
Chief Operations Officer/Partner
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Company data provided by crunchbase