Ampstek · 1 month ago
Salesforce Service Cloud Architect
Hartford, CT
Contract
Onsite
Senior Level, Lead/Staff
10+ years expAmpstek is a company seeking a Salesforce Service Cloud Architect to leverage their extensive experience in Salesforce Service Cloud. The role involves collaborating with stakeholders to design scalable solutions, implementing best practices, and customizing Service Cloud applications to meet business needs.
IT Management
Hiring Manager
Sangeetha Salem Viswanathan
Responsibilities
10+ years of hands-on experience in configuring and customizing Salesforce Service Cloud
Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components)
Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications
Leverage standard Service Cloud functionality wherever possible and customize only as per business needs
Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails
Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods
Proficiency in HTML, CSS, and JavaScript for UI customization
Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems
Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements
Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts
Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities
Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs
Design and/or build integrations between Service Cloud and third-party applications or data sources
Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage
Excellent communication and verbal skills
Qualification
Required
Overall 12+ years' experience
10+ years of hands-on experience in configuring and customizing Salesforce Service Cloud
Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components)
Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications
Leverage standard Service Cloud functionality wherever possible and customize only as per business needs
Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails
Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods
Proficiency in HTML, CSS, and JavaScript for UI customization
Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems
Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements
Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts
Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities
Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs
Design and/or build integrations between Service Cloud and third-party applications or data sources
Excellent communication and verbal skills
Preferred
Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage
Salesforce Advanced Administrator
Company
Ampstek
Ampstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across in 42 countries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rekha Pathy
CEO
Company data provided by crunchbase