ServiceNow · 3 weeks ago
GTM ITSM Director
United States
Full-time
Remote
Director/Executive
$170K/yr - $298K/yr
7+ years expServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Global head of ITSM GTM Lead to drive go-to-market strategies for the ITSM portfolio. This pivotal role involves engaging with strategic customers, collaborating with cross-functional teams, and analyzing business performance to ensure customer satisfaction and business growth.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity, maintaining feedback loops to inform GTM decisions
Collaborate with the ITSM BU to develop and refine GTM strategies, including influencing pricing, packaging, and market positioning. Integrate customer and market feedback to continuously improve offerings
Architect and design sales motions that maximize pipeline generation, progression, and new net annual contract value (NNACV). Work closely with sales, product, and marketing teams to ensure cohesive execution
Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM), ensuring clarity and impact across all channels
Drive integration of GTM initiatives across GPC, CEG, PSM, Industry, and GTM Field Practitioners to ensure scalability and performance tracking
Measure, analyze, and refine business KPIs and BU OKRs to track performance and drive continuous improvement. Provide actionable insights to leadership and stakeholders
Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning
Represent the company at industry events, panels, and executive forums
Foster a culture of innovation, collaboration, and continuous improvement
Qualification
Required
7+ years of experience in GTM strategy, business operations, or customer success, with at least 3 years in a senior role
Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments
Deep experience engaging with senior stakeholders and influencing executive decision-making
Strong analytical, communication, and storytelling skills
Preferred
Experience in SaaS, cloud, or enterprise technology preferred
MBA or equivalent advanced degree is a plus
Benefits
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase