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Cognizant · 1 day ago

Technical Lead - Managed Services (Remote)

United States

Full-time

Remote

Lead/Staff

$101K/yr - $186K/yr

12+ years exp

Cognizant is a global leader in business and technology services, and they are seeking a Technical Lead for their Managed Services team. This role serves as the primary point of contact for domain-related queries and issues, focusing on system stability and incident resolution for the Digital Commerce platform.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Lead technical troubleshooting for P1/P2 incidents

Conduct deep-dive investigations into recurring issues

Analyze Spring Boot logs (via Splunk/ELK/Cloud Logging) to trace 5xx errors

Investigate Kafka dead-letter queues to find stuck orders or failed messages

Query MySQL to verify transactional integrity (e.g., "Why did the order status not update?")

Inspect MongoDB collections for product catalog inconsistencies

Ensure response and resolution times meet the contractual Service Level Agreements (SLAs)

Monitor GCP dashboards (Stackdriver/Cloud Monitoring) for CPU spikes or memory leaks in microservices containers

Check Redis hit/miss ratios to ensure caching is effective and not causing latency

Monitor Spring Batch jobs (usually nightly or intra-day) for inventory syncs or pricing updates

Rerun failed steps and fix data anomalies preventing completion

Monitor the replication agents between AEM (Author/Publish) and the commerce engine

Ensure content fragments (images, banners) are rendering correctly on the Node.js front end

Review deployment plans before they go to production to assess risk

Troubleshoot Jenkins build failures

Assist with Git merge conflicts or branching strategies during hotfix creation

Manage environment variables and secrets in GCP (Secret Manager) or Spring Cloud Config to ensure lower environments match Production configurations where appropriate

Create and update "Runbooks" and Knowledge Base (KB) articles for L1/L2 support teams (e.g., "How to restart the Apache web server safely" or "Steps to clear the AEM Dispatcher cache")

Identify slow API endpoints in Spring Boot

Recommend index improvements for MySQL or MongoDB based on slow query logs

Review traffic trends (e.g., upcoming holiday sales) and recommend scaling strategies for GCP pods

Actively participate in the handoff process from the outgoing vendor, ensuring comprehensive understanding and documentation of existing data pipelines, configurations, and support procedures

Identify potential legal risks and develop strategies to mitigate them

Conduct regular audits to ensure ongoing compliance and process efficiency