Nestlé Nespresso SA · 3 hours ago
Senior Field Service Technician
Newark, CA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $85K/yr
3+ years expNestlé Nespresso SA is committed to quality, sustainability, and innovation in the coffee industry. The Senior Field Service Technician will provide onsite installation, maintenance, and repair services for B2B and B2C clients, ensuring optimal functionality of coffee machines and enhancing customer satisfaction.
CoffeeFood and Beverage
No H1B
Responsibilities
Perform installation, troubleshooting, repair services, and preventative maintenance on B2B machine line
Travel to B2C/B2B customer locations to provide services and assess customer needs
Provide field services as needed, including weekends and holidays, based on shift requirements
Accurately complete and submit service request forms with detailed data (travel, labor, parts, comments)
Regularly update team members, parts representatives, dispatchers, and customers on service request statuses
Perform routine maintenance and repairs on Nespresso B2B machines to ensure optimal functionality
Troubleshoot technical issues remotely and on-site, providing timely solutions to minimize client downtime
Conduct thorough training sessions for clients on machine operation, maintenance, and troubleshooting
Manage and maintain an inventory of spare parts for efficient repairs
Document all service activities, including maintenance schedules, repairs, and client interactions
Effectively communicate with clients and internal teams to address concerns and ensure satisfaction
Adhere to health and safety protocols during service visits and maintain a clean work environment
Coordinate and schedule service visits, considering travel logistics for timely responses
Travel to other markets for overflow support, covering PTO, and participating in special projects
Deliver on-site training to customers, demonstrating proper usage, maintenance, and cleaning of coffee machines
Utilize in-depth coffee machine knowledge to diagnose and resolve complex technical issues
Maintain accurate records of service calls and generate detailed reports to improve service quality
Conduct on-site customer satisfaction surveys
Regularly observe customer sites to assess and communicate needs to the account team
Continuously learn designs, functions, dismantling techniques, and repair methods for all Nespresso machine models
Provide cross-training and troubleshooting assistance to Nespresso Service Providers and Distributors as needed
Qualification
Required
High School Diploma or GED required
Strong knowledge of Microsoft Office Suite
3+ years in troubleshooting, problem-solving, and appliance repair, with a preferred focus on espresso machines
Valid driver's license required
Ability to work independently with minimal supervision
Works effectively with both technical and non-technical team members
Experience in continuous process improvement desired
Willingness to travel to customer sites 80% of the time, including potential travel outside the area 30%
Adheres to safety protocols to ensure the safety of the service team and clients
Basic computer and data equipment skills required
Available for on-call shifts, weekends, and holidays
Works effectively with colleagues, sales teams, and departments to support clients
Communicates technical information clearly and professionally, both verbally and in writing
Prioritizes service requests and allocates resources to meet deadlines
Thinks critically and creatively to solve challenging technical issues
Preferred
Bachelor's degree in a technical field preferred
Experience in continuous process improvement desired
Benefits
401k with company match
Healthcare coverage
Broad range of other benefits
Company
Nestlé Nespresso SA
Coffee is at the heart of everything we do, and consumer satisfaction is why we do it.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Alfonso Loeschen
Chief Executive Officer
Recent News
2025-12-26
Company data provided by crunchbase