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ALDI USA · 2 days ago

IT Support Technician,

Dublin, OH

Full-time

Onsite

New Grad, Entry Level

$24.50/hr - $27/hr

ALDI USA is a technology-driven company with a National IT Services department that supports various organizational functions. The IT Support Technician will be responsible for providing IT ticket support, troubleshooting systems, and ensuring a seamless technology experience for employees across the country.

Consumer GoodsGroceryRetailShopping

H1B Sponsor Likely

Responsibilities

Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution

Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required

Notifies their direct leader of recurring issues providing suggested process improvements

Escalates to the appropriate level of support and/or management when necessary

Suggests process improvements to their leader in areas that could positively impact the business and the level of support

Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures

Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information

Other duties as assigned

Qualification

IT ticket supportProblem resolutionHardware supportSoftware supportNetwork issuesMulti-taskingProcess improvementOffice productivity softwareCommunication skillsTeamworkAttention to detailOrganizational skills

Required

High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required

Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role

Gives attention to detail and follows instruction

Excellent verbal and written communication skills

Ability to prioritize and work under strict deadlines

Ability to work both independently and within a team environment

Ability to stay organized and multi-task efficiently

Ability to interpret and apply company policies and procedures

Knowledge of business system and processing requirements

Proficient with office productivity software

Develops and maintains positive relationships with internal and external parties

Prepares written materials to meet purpose and audience

Must be able to perform duties with or without reasonable accommodation

Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution

Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required

Notifies their direct leader of recurring issues providing suggested process improvements

Escalates to the appropriate level of support and/or management when necessary

Suggests process improvements to their leader in areas that could positively impact the business and the level of support

Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures

Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information

Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties

Regularly required to sit, reach, grasp, stand and move from one area to another

Constantly and repeatedly use keyboard/mouse

Occasionally required to push, pull, bend, lift and move up to 50 lbs

Occasionally required to handle small computer components to perform tasks

Regularly required to read and identify small status listings, markings and components

Minimal travel required as needed for job related duties such as training, project work and administrative tasks

Benefits

401(k) Plan

Company 401(k) Matching Contributions

Employee Assistance Program (EAP)

PerkSpot National Discount Program

Medical, Prescription, Dental & Vision Insurance

Generous Vacation Time & 7 Paid Holidays

Up to 6 Weeks Paid Parental Leave at 100% of pay

Up to 2 Weeks Paid Caregiver Leave at 100% of pay

Short and Long-Term Disability Insurance

Life, Dependent Life and AD&D Insurance

Voluntary Term Life Insurance

Company

ALDI USA

Glassdoor3.5

Thank you for your interest in ALDI. We are aware of attempts to deceive applicants through fraudulent websites and email domains.

Founded in 1961

Batavia, Illinois, USA

10001+ employees

http://www.aldi.com

H1B Sponsorship

ALDI USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2021 (2)

2020 (5)