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Guardian Life · 3 days ago

Manager, BenTech Support & Solutioning

Boston, MA

Full-time

Hybrid

Mid, Senior Level

$103K/yr - $170K/yr

5+ years exp

Guardian Life is seeking a Manager, BenTech Support & Solutioning to lead a team focused on partner integrations and support for their benefits technology ecosystem. The role involves shaping strategy, managing a team, and ensuring effective communication between technology and business leadership.

DentalFinancial ServicesHardwareInsuranceLife Insurance

No H1B

Responsibilities

Manage, mentor, and develop a team of API Solution Leads and BenTech Partner Support Leads, fostering a culture of collaboration, learning, and high performance

Foster a collaborative, customer-centric, and innovative team culture

Provide coaching and guidance to support professional growth

Build our broader API and integration strategy, aligning business objectives and market opportunities

Champion the API strategy across the organization, aligning business and technology objectives

Act as a liaison between technology, business leadership, and external partners, ensuring alignment and clear communication

Ensure timely and effective resolution of partner and client issues related to integrations, platform functionality, and technical troubleshooting

Oversee the documentation and tracking of customer interactions, ensuring SLAs are met and recurring issues are addressed

Escalate complex issues appropriately and drive long-term solutions in partnership with Product and Development teams

Mature our business model, engage with business leaders and partners to identify opportunities, resolve issues, and advance integration capabilities

Represent the organization’s interests in industry forums and among carrier and BenTech partners

Monitor adoption, consumption metrics, and user feedback to identify improvements and ensure solutions remain best in class

Qualification

Benefits TechnologyAPI StrategyLeadership ExperienceSaaS ExperienceTechnical AcumenStakeholder ManagementCustomer-Centric MindsetDynamic Environment AdaptabilityBenefits Administration ExperienceProblem-Solving SkillsCommunication Skills

Required

Bachelor's degree or equivalent work experience

5+ years of experience in benefits technology, SaaS, or related fields, with at least 3 years in a leadership or management role

Proven experience managing and delivering complex, multi-year programs across business and IT

Strong technical acumen, with deep understanding of APIs, EDI workflows, and data integrations

Excellent problem-solving, communication, and stakeholder management skills

Customer-centric mindset, with a passion for delivering exceptional service

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

Preferred

Experience with benefits administration, HR platforms, or payroll systems is a plus

Benefits

Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.