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Applause · 1 day ago

Client Partner

Seattle, WA

Full-time

Hybrid

Senior Level, Lead/Staff

$250K/yr - $350K/yr

10+ years exp

Applause is a leading provider of software testing and UX research solutions, recognized as a Top Workplace. The Client Partner will manage and grow strategic accounts, focusing on new business development and client relationships, particularly within Microsoft, to drive revenue growth and deliver tailored solutions.

EdTechEducationFreelanceInformation TechnologyMobileSoftwareTest and Measurement

Responsibilities

Develop and Nurture Strategic Relationships by building and sustaining robust partnerships with senior executives at Microsoft. Gain a comprehensive understanding of their business objectives, challenges, and opportunities to strategically align our products and services with their requirements

Drive revenue growth by collaborating closely with all stakeholders to identify and pursue revenue-generating opportunities. Formulate comprehensive account strategies and leverage internal resources judiciously to attain sales targets and surpass client expectations

Serve as the primary point of contact and a trusted advisor for our clients, providing expert counsel on industry trends, market insights, and innovative solutions to propel their business growth and success

Proactively engage with clients to ascertain their requirements, pain points, and strategic goals. Conduct in-depth needs analyses to pinpoint areas where our solutions can deliver significant value and address their specific challenges

Utilize a profound understanding of the high-technology industry and our product offerings to furnish strategic recommendations and bespoke solutions tailored to the clients' unique business imperatives. Effectively articulate the value proposition and benefits of our solutions to key stakeholders

Collaborate closely with cross-functional teams, including solution consultants, delivery managers, marketing, and customer success, to ensure the seamless delivery of solutions and exceed client expectations. Coordinate efforts to maximize client satisfaction and drive long-term customer retention

Maintain current knowledge of the latest trends, innovations, and best practices within the high-technology industry. Leverage this intelligence to anticipate market shifts and provide invaluable insights to clients

Qualification

Solution sellingAccount planningHigh-technology industry knowledgeCustomer engagementRevenue growthNegotiation skillsPresentation skillsInterpersonal skillsStrategic thinkingProblem-solving