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AMH · 2 days ago

Learning Program Facilitator

Las Vegas, NV

Full-time

Hybrid

Mid Level

$57K/yr - $71K/yr

4+ years exp

AMH is one of the leading single-family rental companies and homebuilders in the country, recognized as a top employer. The Learning Program Facilitator role focuses on delivering training across various teams, facilitating onboarding and skill development, and ensuring alignment of learning materials with business needs.

Property ManagementReal EstateReal Estate InvestmentRental

Hiring Manager

Michealle Arnold

Responsibilities

Deliver training including onboarding, upskilling, systems, role-based competencies, customer experience standards, and compliance—through in-person and virtual sessions. Manage logistics for training sessions, including scheduling, attendance tracking, and coordination with functional leaders. Support course administration in the LMS platform (e.g., Workday), including attendance, grading, and assessment tracking. Ensure data accuracy and compliance, escalating issues as needed

Facilitate simulations, coaching, and skills practice sessions to reinforce learning and observe application. Provide actionable feedback to participants and share insights with functional leaders for continued adoption and reinforcement

Curate content and resources to support program delivery. Collaborate cross-functionally to ensure accuracy of materials and alignment of programs with business needs, learning objectives, and company standards

Assist in delivering and co-facilitating train-the-trainer sessions alongside lead facilitators and department leadership, functional leaders, and subject matter experts (SMEs). Support internal facilitators to ensure consistent delivery of established programs. Coach front-line and mid-level managers on reinforcing training programs at the local level, strengthening accountability for skill transfer and consistent application

Qualification

Facilitating training programsLearning management systemsCoaching leadersOrganizational DevelopmentAdult learning principlesMicrosoft Office SuiteContent curationAnalytical abilityBusiness acumenChange-readiness mindsetInterpersonal skillsPresentation skillsTime managementFlexibilityCustomer experience focus

Required

High school diploma or GED required

Minimum 4 years of experience facilitating training programs, including both in-person and virtual environments; experience in single-family or multi-family rental operations preferred

Minimum 3 years of experience facilitating programs such as onboarding, role-based, technical, change-readiness, or leadership

Experience curating and organizing learning content and collaborating with instructional design teams to ensure program accuracy, relevance, and alignment with business needs

Familiarity with compliance and audit requirements related to training programs

Proficiency in learning management systems (e.g., Workday) for course administration, tracking, and reporting

Strong proficiency in Microsoft Office Suite; Office 365 experience preferred, Canva, Adobe Creative Cloud; similar design programs considered

Valid driver's license and satisfactory driving record required

Exceptional facilitation and presentation skills, with the ability to engage learners at all levels across diverse functions

Strong interpersonal skills with the ability to coach, influence, and build rapport with employees and managers

Ability to curate learning content and collaborate effectively with instructional designers to enhance program quality

Solid understanding of adult learning principles, instructional methods, and learner engagement techniques

Skilled in facilitating simulations, coaching sessions, and practice activities to drive retention and application

Strong organizational and time management skills; able to manage multiple training priorities in a fast-paced environment

Analytical ability to interpret learning data, feedback, and performance outcomes to provide actionable insights

Flexibility to adapt to changing business needs, systems, and evolving training requirements

Customer experience focus, with the ability to reinforce service standards, communication, and resident-first practices

Business acumen to connect training programs with operational performance goals and KPIs

Change-readiness mindset, supporting employees and leaders in adopting new processes, policies, and systems

Comfort with technology, including LMS platforms, virtual delivery tools, and Microsoft Office applications

Preferred

Bachelor's degree in Organizational Development, Learning and Development, Education, Human Resources, or a related field preferred; equivalent professional experience considered

Experience in single-family or multi-family rental operations preferred

Experience coaching leaders on reinforcement of training programs at the local level preferred

Experience supporting organizational change initiatives and adoption of new processes or systems preferred

Industry knowledge in residential property management, leasing, or customer service strongly preferred

Office 365 experience preferred, Canva, Adobe Creative Cloud; similar design programs considered

Certification in virtual facilitation, adult learning, or professional training programs (e.g., ATD, Kirkpatrick, Blanchard, Maxwell DISC, or equivalent) preferred

Coaching certification (e.g., ACC/PCC/MCC, CCL, CPC, CPCC) preferred