Health Insurance Alliance, LLC ยท 3 weeks ago
Assistant Sales Manager (Call Center)
Fort Lauderdale, FL, US
Full-time
Onsite
Mid Level
$70K/yr - $80K/yrHealth Insurance Alliance, LLC is a rapidly growing technology-focused insurance sales company. They are seeking an Assistant Sales Manager to support the Sr. Sales Manager in cultivating a high-performance sales culture in their call center, ensuring revenue targets are achieved while mentoring sales agents.
Insurance
Responsibilities
Assisting in mentoring and supporting the Sales Agent Department to achieve individual and team revenue goals
Providing day-to-day guidance to U65 Team Captains and collaborating with Medicare and ACA Managers to support sales performance
Encouraging a positive and collaborative team environment focused on customer satisfaction and excellence
Monitoring attendance reports and supporting strategies to improve attendance across the team
Assisting with training updates and professional development programs, including scheduling agent shadowing
Tracking KPIs, reporting performance trends, and supporting teams in meeting or exceeding performance goals
Helping identify performance improvement opportunities and assisting in implementing corrective actions
Managing spiff tracking for agents and ensuring timely reporting
Facilitating communication with vendors for feedback and transparency
Assisting in the schooling and licensing process for new Sales Agents
Supporting call reviews, resolving issues, and addressing agent concerns
Aiding in developing captains to better manage and understand their teams
Assisting with call routing and managing agent priorities
Promoting a positive work culture in both remote and in-office settings
Supporting onboarding new agents, monitoring performance, assisting with monetary fines, documenting company violations, and recommending terminations when necessary
Supporting the Sr. Sales Manager with any ad hoc projects and/or day to day tasks
Qualification
Required
Experience leading sales agents in the healthcare industry, particularly in a 1099 sales environment
Strong communication skills across all channels (written, email, phone)
Ability to take initiative, manage day-to-day tasks, and adapt quickly to evolving priorities
Detail-oriented and skilled in completing call reviews, conducting 1:1s, and pulling reports to monitor performance
Excellent presentation skills to convey key insights and deliver impactful updates to leadership
Deep understanding of sales operations within the health insurance industry, including U65 products and market trends
Collaborative mindset to assist in mentoring team captains and agents
Tech-savvy, proficient in tools such as Microsoft Office, Google Suite, and sales-related software
Commitment to compliance, ensuring adherence to industry standards and regulations
Results-driven professional who strives to exceed expectations while fostering a supportive, high-performing team culture
Preferred
Active 215 License
Benefits
15 days PTO per calendar year
Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)
401 K + Matching program after 3 month Probationary Period (Optional)
Great Career development opportunities
Team Lunches
Annual Company Events
Company
Health Insurance Alliance, LLC
We work to understand your needs so we can find the right type of coverage.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase