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Conifer Health Solutions · 3 days ago

Patient Access Representative II-4:30am-3 pm

Silverdale, WA

Full-time

Onsite

New Grad, Entry Level

$17.44/hr - $24.45/hr

0+ years exp

Conifer Health Solutions is a healthcare company with over 30 years of industry expertise. They are seeking a Patient Access Representative II to support departmental efficiencies through scheduling, registration, and patient admission functions while ensuring compliance with financial policies and patient care standards.

Health Care

Responsibilities

Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed)

Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures

Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients

Qualification

Patient registrationInsurance verificationCustomer serviceMedical terminologyCash control policiesTyping skillsPC/CRT/printer knowledgeThird-Party Payor understandingCompliance standards understandingFast-paced environmentCommunication skillsNegotiation techniquesCollaboration skills

Required

High School Diploma or GED required

0 – 1 year in a Customer Service role

Minimum typing skills of 35 wpm

Demonstrated working knowledge of PC/CRT/printer

Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department

Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors

Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy

Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care

Must be available to work hours and days as needed based on departmental/system demands

Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients

Preferred

Knowledge of function and relationships within a hospital environment preferred

Customer service skills and experience

Ability to work in a fast-paced environment

Ability to receive and express detailed information through oral and written communications

Understanding of Third-Party Payor requirements preferred

Understanding of Compliance standards preferred

0 – 1 year administrative experience in medical facility, health insurance, or related area preferred

Some college coursework is preferred

Benefits

Medical, dental, vision, disability, and life insurance

Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.

401k with up to 6% employer match

10 paid holidays per year

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.