TransUnion · 2 days ago
Product Support Manager
Louisville, KY
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $135K/yr
6+ years expTransUnion is a company that fosters a collaborative and innovative environment. The Product Support Manager will lead a support team focused on order processing for data carriers in the telecom industry, ensuring effective management of Access Service Requests (ASR).
Credit BureauFinancial ServicesInformation TechnologyLegal
Responsibilities
Create a supportive and inclusive environment for the team to excel
Continually evaluate the effectiveness of operational procedures and controls to maximize departmental productivity and minimize errors made by staff
Provide coaching to direct reports by setting clear, fair, and consistent expectations
Oversee a team overseas to prioritize orders for timely order submission, accuracy, resolution of fallout, and completion
Coordinate, manage and drive both customer and internal calls
Qualification
Required
6+ years' experience leading people and working in the Telecom industry
In depth understanding of ASR standards. This includes ASR order types such as ethernet, transport, microwave, and others as well as all activity types, new installs, changes, disconnects, etc
Significant attention to detail and excellent project management skills
Excellent communication skills (written and verbal), organizational skills, and time management skills required
Strong analytical, problem solving, and critical thinking skills
Ability to thrive in a fast-paced environment
Coordination of direct reports to provide maximum customer coverage and optimal utilization
Capacity to manage multiple high priority tasks in parallel through use of time management, prioritization, delegation, product knowledge, and factual data
Proficient in Microsoft office, including Excel, Word, Outlook, and PowerPoint
Preferred
Sense of urgency and the ability to discern and be concerned with sensitive customer issues
People leadership that requires developing and motivating direct reports to their potential
Ability to interpret and quantify data that represents changes in processes and provide feedback to stakeholders to improve, fix or discontinue
Ability to identify system issues, and troubleshoot to provide more information to internal and external teams
Willingness to occasionally travel to represent TU and interact with peers and customers and to perform duties as a 2nd level escalation contact outside of regular business hours as needed
Benefits
Flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
Mental health support
Disability benefits
Up to 12 weeks of paid parental leave
Adoption assistance
Fertility planning coverage
Legal benefits
Long-term care insurance
Commuter benefits
Tuition reimbursement
Charity gift matching
Employee stock purchase plan
401(k) retirement savings with employer match
Access to TransUnion’s Employee Resource Groups
Company
TransUnion
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores.
10001+ employees
H1B Sponsorship
TransUnion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (145)
2024 (134)
2023 (180)
2022 (227)
2021 (159)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$1.41B2018-04-26Post Ipo Debt· $1.4B
2015-06-25IPO
2014-10-16Series Unknown· $7.25M
Leadership Team
Christopher Cartwright
President and Chief Executive Officer
David Oliveira
Senior Vice President of Media Vertical Partnerships
Recent News
2026-01-07
2026-01-06
2026-01-06
Company data provided by crunchbase