Fleet Services by Cox Automotive · 3 weeks ago
Lead Fleet Client Services Specialist
South Bend, IN
Full-time
Onsite
Senior Level
5+ years expFleet Services by Cox Automotive is one of the largest fleet maintenance companies in the country, headquartered in Indianapolis. They are seeking a Lead Fleet Client Services Specialist to manage customer interactions and ensure excellent service delivery throughout the maintenance transaction lifecycle.
AutomotiveRailroadTransportation
Responsibilities
Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
Timely and accurate documentation and notation in all FSCA systems regarding each customer contact
Providing excellent customer service for all internal and external customer calls
Be professional and establish positive customer rapport
Obtain customers’ approval for all repairs and services to be performed
Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
Continuously develop and improve company capabilities in Dispatching and Service Scheduling
Help keep up with quality SA
Keep up with inbox responses across the market
Guide and lead other coordinators
Help with training and onboarding
Additional duties and special projects as assigned
Qualification
Required
High School Diploma/GED and 7 years' experience in a related field
The right candidate could also have a different combination, such as any level of degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience; or 9 years' experience in a related field
Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners
Excellent organizational skills and the ability to balance a variety of tasks
Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful
Ability to work independently and collaboratively within a team environment
Excellent problem-solving skills
Highly organized with exceptional follow-through abilities
Company
Fleet Services by Cox Automotive
Fleet Services by Cox Automotive is a modern approach to fleet maintenance.
1001-5000 employees
H1B Sponsorship
Fleet Services by Cox Automotive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (37)
2023 (10)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Ridgemont Equity Partners
2021-01-05Acquired
2017-04-04Private Equity
Leadership Team
David Henchon
CFO
Pat Fife
CIO
Recent News
2025-09-12
2025-01-09
Company data provided by crunchbase