Cognizant · 1 day ago
Service Delivery Manager- Energy & Utilities- Global Consulting
Anchorage, AK
Full-time
Hybrid
Senior Level, Lead/Staff
12+ years expCognizant Consulting is a global community of experts dedicated to helping clients reimagine their business. The Service Delivery Manager will lead multi-tower managed services for midstream operations, ensuring SLA/XLA outcomes and operational excellence while coordinating teams across the US and India.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Lead and govern multi-tower managed services engagements for midstream operations, ensuring SLA/XLA achievement and continuous improvement
Oversee due-diligence, knowledge transfer, and transition to steady state operations
Drive service delivery across End-User, Compute, Network, Applications, and Cybersecurity towers
Coordinate and align onsite Alaska, US hub (Denver), and India offshore teams for cohesive delivery
Partner with client IT leadership and third-party vendors, managing executive-level stakeholder communications
Own incident, problem, change, and knowledge management processes, leveraging ServiceNow/ITSM and CMDB
Lead service-level reviews, reporting, and improvement plans, ensuring compliance with SOW requirements
Utilize observability/SIEM tools (e.g., Splunk, SOAR) for integrated operations and proactive service management
Qualification
Required
12+ years of experience in Oil & Gas and IT service delivery, with at least 5 years owning multi-tower engagements and governance (SMO/CSI) in cross-vendor environments
Deep knowledge of Oil & Gas midstream operations and large managed-services leadership
Proven expertise in SLA/XLA management, ITSM (ServiceNow/CMDB), and transition/knowledge transfer orchestration
Demonstrated ability to define, negotiate, report, and improve SLA/XLA outcomes
Hands-on experience with incident, problem, change, and knowledge management processes
Strong executive stakeholder management and third-party/vendor management skills
Effective leadership across geographically distributed teams (onsite, US hub, offshore)
Preferred
Oil & Gas midstream/pipeline experience
Familiarity with observability/SIEM ecosystems (e.g., Splunk, SOAR)
ITIL/SIAM certifications or experience
Benefits
We support a healthy work-life balance through various wellbeing programs.
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-06
2026-01-05
Company data provided by crunchbase