Helpdesk Engineer II jobs in United States
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K2 Integrity · 1 month ago

Helpdesk Engineer II

positionNew York, NY
timeFull-time
remoteHybrid
seniorityMid Level
money$70K/yr - $78K/yr
date3+ years exp

K2 Integrity is seeking a highly skilled and motivated individual for the Helpdesk Engineer II position. This role involves providing Tier II support to handle complex technical issues while leveraging automation tools to enhance efficiency and user experience.

Management Consulting
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H1B Sponsor Likelynote

Responsibilities

Identify, diagnose, and resolve technical issues with hardware, software, and network systems (remote and in-person)
Manage backlog of incidents and requests, ensuring all tickets in Freshservice are kept up to date with accurate and detailed information
Handle complex technical issues and provide solutions to escalated problems and mentor junior technicians when needed
Collaborate with global teams, including Level 2, Level 3, Unified Communications, and Engineering teams and escalate issues when necessary to maintain service standards and operational continuity
Maintain documentation, diagrams, and SOPs for all systems and deployments
Lead or participate in technology projects such as hardware refresh deployments, Windows Operating System upgrades, office relocations, and device lifecycle management activities

Qualification

Microsoft Office 365Windows environmentActive DirectoryGroup PolicyCompTIA A+Microsoft Certified Modern Desktop Administrator AssociateAI Tools familiarityProblem-solvingCommunication skills

Required

Bachelor's degree in information technology, computer science, or related field required
3+ years of IT support experience, preferably within a professional services environment
Strong understanding of the Microsoft Office 365 suite and Windows environment, with the ability to accurately troubleshoot and resolve technical issues to completion
Working knowledge of Active Directory and Group Policy
Ability to follow and improve standard IT procedures, including escalation protocols
Strong written and verbal communication skills, with an emphasis on clear documentation
Handle multiple responsibilities, and perform well under pressure, both independently and autonomously within a team

Preferred

Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are preferred
Familiarity with AI Tools such as Microsoft CoPilot. CoPilot Studio, OpenAI, etc

Company

K2 Integrity

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At K2 Integrity, we are more than risk managers and compliance experts—we are architects of integrity.
dateFounded in 2009
location
New York, NY, US
people-size201-500 employees
web-link
https://www.K2Integrity.com

H1B Sponsorship

K2 Integrity has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Jeremy M. Kroll
CEO & co-Founder
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Jules B. Kroll
Executive Chairman & Co-Founder
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Company data provided by crunchbase