Apply on Employer Site

AssetMark · 2 days ago

Vice President, Operations

Phoenix, AZ

Full-time

Hybrid

Senior Level, Lead/Staff

$175K/yr - $200K/yr

10+ years exp

AssetMark is a leading wealth management platform dedicated to empowering independent financial advisors. As Vice President of Operations, you will drive operational excellence, oversee critical functions, and influence the strategic direction of the firm.

AdviceConsultingFinancial Services

No H1B

Responsibilities

Lead and oversee broad Ops team of domestic and offshore associates

Manage Objectives and Key Results

Set, drive, successfully manage, and report out on key metrics such as service level agreements, accuracy, productivity, cost per account, Advisor loyalty and team engagement

Drive a metrics-driven culture that values results and continuous improvement

Enforce superb case and queue management across the team

Drive Operational Scale

Lead the design and execution of fast, scalable processes that support our aggressive growth goals

Engage with the Product and Engineering team on a clear and executable roadmap of improvements

Work directly with the custodians to improve processes, eliminate hand-off’s and streamline the client experience

Manage key vendor relationships with Fidelity, Schwab and Pershing

Conduct quarterly business reviews off/on site

Handle critical escalations and ensure seamless execution of our service model

Develop strong partnership with key senior leaders at each PC

Execute with Excellence

Operate with clarity, urgency and total ownership

Ensure high quality execution across operational workflows with an extremely low tolerance for error

Effectively manage team dynamics, staffing, talent and overall team performance

Optimize Processes

Use Process Excellence and lean principles to identify, refine, and streamline key business processes to increase efficiency and reduce operational waste

Obsess over our clients & people

Possess a client-first mentality, using emotional connection and outside-in thinking to ensure we are delivering an exceptional client experience

Masterfully handle sensitive escalations directly with clients, Service and Sales teams

Team Leadership & Engagement

Inspire and develop high-performing teams across multiple functions

Build a culture of accountability, ownership, inclusivity and trust

Lead and communicate with heart, impact, confidence and humility

Cross-Functional Collaboration

Act as a strategic partner to numerous teams across the organization, including Product and Engineering, Service, Trading, Legal and Compliance, Reporting and Technology

Change Management

Effectively lead transformational initiatives — integrating new processes, team structures, tools, and technologies with minimal disruption

Qualification

Operational leadershipMulti-custodian platformsProcess improvementData-driven mindsetFinancial regulationsTalent developmentCross-functional collaborationChange managementClient-first mentalityExceptional communicationTeam leadership