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Legends Global · 1 week ago

Box Office Manager - Peoria Civic Center

Peoria, IL

Full-time

Onsite

Mid Level

$55K/yr - $60K/yr

3+ years exp

Legends Global is a leader in privately managed public assembly facilities, and they are seeking a Box Office Manager at the Peoria Civic Center. The Box Office Manager will direct ticket sales and oversee all activities for the box office, ensuring excellent customer service and effective coordination with event promoters and internal staff.

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Responsibilities

Direct and oversee internal control of daily operations according to company policy

Coordinate all event information between the promoter, Ticketmaster, and internal staff in a timely manner, and respond quickly and accurately to questions

Cooperate with event promoters and appropriate personnel to establish ticket pricing and seating configuration

Build and modify all ticketed event seating maps

Coordinate with event promoters to establish the house scale for all ticket events

Maintain Ticketmaster system in compliance with agreements

Establish files for all events consisting of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules

Monitor daily ticket sales for all upcoming events and communicate relevant data to Legends Global management and promoter representative

Maintain accurate record of daily balance of cash received, tickets sold and change bank/vault

Produce box office sales reports, account for ticket sales for each event, and provide accounting with reconciled daily activity reports

Prepares and presents the final box office statement for settlement of each event

Demonstrate excellent customer service skills, respond promptly to customer needs and to requests for service and assistance, able to work both independently and as a team member, and handle most office box questions without assistance

Assist in sales of tickets as needed

Attend weekly facility staff meetings and develop/maintain effective working relationships with other facility departments

Other duties as assigned

Manage subordinate supervisors who directly supervise box office staff and ticket sellers

Interview and select candidates, train employees; plan, assign and direct work; create box office staff work schedules; appraise performance; deliver corrective action for underperforming staff; address complaints and resolve problems

Qualification

Ticketmaster experienceSupervisory experienceAccounting experienceMicrosoft Office proficiencyAXS ticketing familiarityCustomer service skillsProfessional communicationHighly organizedConfidentiality