The Harbor Bank of Maryland · 3 weeks ago
AVP/Branch Manager
Baltimore, MD, US
Full-time
Onsite
Mid, Senior Level
$65K/yr - $95K/yr
5+ years expThe Harbor Bank of Maryland is seeking an AVP/Branch Manager to effectively manage a full-service branch office while ensuring compliance with established policies and procedures. The role involves driving business development, customer acquisition strategies, and enhancing the bank's visibility in the community through engagement and branding efforts.
BankingFinancial ServicesVenture Capital
Responsibilities
Leadership and Team Management: Trains, schedules, and assigns work to branch staff, establishes performance goals, reviews job performance, and makes recommendations regarding hiring, discipline, and salary decisions. Conducts regular meetings to keep staff informed, resolve problems, and align team efforts with branch objectives
Branch Operations Oversight: Ensures the branch is open and operational each business day. Delegates operational duties to the assistant branch manager or head teller but assumes overall administrative responsibility for branch operations
Sales and Business Development: Actively drives business development through customer acquisition strategies, promoting the Bank’s products and services to both new and existing clients. Develops and implements sales plans to meet branch targets, identifies growth opportunities, and makes regular calls to local businesses and prospective clients to generate new accounts
Customer Acquisition and Retention: Develops and executes strategies aimed at attracting and retaining customers. Provides exceptional customer service, explains Bank products effectively, and ensures that the branch meets its service and sales goals. Oversees the quality of customer interactions and manages escalations as needed
Community Engagement and Branding: Engages in community development initiatives by representing the Bank at local events, civic organizations, and service club functions. Builds the Bank’s brand in the community through active participation and collaboration with local businesses and stakeholders, enhancing the Bank’s visibility and reputation
Business Development Strategy: Partners with senior leadership to align branch initiatives with broader Bank goals. Plays a key role in the execution of the Bank’s strategic goals by actively seeking out business development opportunities within the community and developing relationships with key decision makers
Mortgage and Loan Services: Regularly reviews and processes applications for mortgages, consumer loans, and commercial loans, explaining different financing options. Preliminarily qualifies applicants and ensures that loan documentation is accurate and processed in a timely manner
Branch Financial and Operational Management: Oversees daily financial transactions, ensures the branch balances at the close of each business day, and helps resolve any issues with teller operations. Conducts 'surprise audits' as necessary and ensures the branch adheres to all compliance and regulatory requirements
Branch Maintenance and Security: Ensures the branch is properly maintained, walkways are safe, and all security measures are followed. Oversees the ATM operations, ensuring they are operational and balanced each day
Comply with all federal and state regulations and rules impacting this position, meet all risk and compliance obligations, including the completion of required training
Qualification
Required
High School Diploma or GED equivalent is required
Must have completed relevant coursework or on-the-job training in retail banking operations, sales, and compliance
Minimum of 5 years of progressively responsible experience within a financial institution, including at least 2 years in a leadership or supervisory role managing teams in a branch banking environment
Demonstrated success in: Sales strategy development and execution
Demonstrated success in: Business development and customer acquisition efforts
Demonstrated success in: Branch operations oversight, including compliance and risk management
Proven ability to engage with the local community and build long-term business relationships
Preferred
Bachelor's degree in Business Administration, Finance, Banking, or a related discipline
Prior supervisory or management experience in a banking or financial services environment with a focus on sales and customer retention
Demonstrated success in meeting or exceeding branch sales goals and fostering a high-performance team culture
Prior experience managing a high-volume branch office with complex operations and a large customer base
Demonstrated success in leading community engagement initiatives to increase brand visibility and market share
Experience with small business banking, mortgage lending, or commercial lending
Strong understanding of data-driven decision making, with experience analyzing branch performance metrics to inform strategy
Company
The Harbor Bank of Maryland
The Harbor Bank of Maryland is a bank providing checking, savings, and time deposit services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Lewis
President & Chief Executive Officer
Zakee Howard
Senior Vice President, Chief Risk Officer
Recent News
2025-04-06
Company data provided by crunchbase