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HUB International · 3 weeks ago

Insurance Operations Assistant

Wilmington, NC

Full-time

Hybrid

Entry, Mid Level

2+ years exp

HUB International is a leading full-service global insurance broker and financial services firm. The Operations Assistant position supports the operational non-sales functions and development of the department to ensure smooth, efficient, compliant service delivery and cross-departmental initiatives.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Ensure regional operational standards are consistently met and maintained in alignment with HUB Corporate and regional directives

Communicate goals, vision, and procedures effectively across teams to ensure alignment with leadership priorities

Promote and sustain a culture of teamwork by encouraging collaboration and supporting cross-department initiatives

Partner with Operational Leaders, Accounting, Human Resources, and other departments to implement regional projects and directives

Coordinate and manage training logistics, including scheduling, reporting, materials distribution, and recordkeeping

Participate in technology initiatives by attending change management meetings, sharing updates, maintaining SharePoint content, and troubleshooting basic issues

Support operational audits and performance tracking by compiling data, reconciling reports, maintaining dashboards, and assisting with process improvements

Oversee regional facilities and office operations, including mail and copier equipment, AED readiness, and security access

Prepare and deliver management reports, summaries, and data analyses as required

Pursue ongoing professional development and continuing education opportunities relevant to the insurance industry

Maintain and update Standard Operating Procedures (SOPs) to reflect current workflows and compliance expectations

Assist with communication of workflow or system changes by creating and distributing clear internal announcements or guides

Uphold confidentiality and compliance with company policies, data privacy standards, and insurance regulations

Performs other duties and projects as assigned

Qualification

Insurance experienceMicrosoft Office SuiteOrganizational skillsCustomer service skillsCommunication skillsLeadership skillsTeam-building skillsVirtual technology proficiencyProfessional developmentSOP maintenanceProblem solving skillsDetail-orientedTime management