CodeHS · 1 month ago
Customer Success Manager (Texas)
United States
Full-time
Remote
Mid Level
$68K/yr - $85K/yrCodeHS is a comprehensive platform helping K-12 schools teach computer science. They are seeking a Customer Success Manager to manage school implementations and onboarding, specifically supporting customers in Texas.
Developer PlatformE-LearningEdTechEducationInformation TechnologySecondary EducationSoftwareSTEM Education
Responsibilities
Handle questions from customers of CodeHS
Onboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the product
Work with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platform
Manage customer accounts throughout the school year by holding regular check-ins via email, phone and web video demos
Have a deep understanding of the CodeHS product and curriculum catalog
Help customers with integrations between CodeHS and school and district systems
Closely track and manage account data, identifying the current satisfaction of customers
Keep customer satisfaction high to drive retention
Visit local customers in person
Travel to visit major customers in different parts of the country
Communicate customer needs and pain points to the rest of the CodeHS team
Work with team to ensure customers renew
Work with school administrators and other stakeholders to improve computer science programs
Qualification
Required
Passionate about improving access to quality education
Strong written and verbal communication skills
Extremely organized and detail oriented
Interest in personally learning more about coding, prior experience a plus
5-7% travel - may travel to visit customers, conferences, or team meet ups
Preferred
Teaching experience or working in the educational system preferred
Company
CodeHS
CodeHS is a comprehensive platform for helping high schools teach computer science.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.23MKey Investors
Kapor Capital
2017-02-28Series Unknown· $0.58M
2016-12-21Seed· $1.9M
2015-01-23Seed· $1.75M
Leadership Team
Jeremy Keeshin
CEO & Co-Founder
Zach Galant
Co-Founder & CTO
Recent News
2025-06-15
Company data provided by crunchbase