Thuma · 1 month ago
Senior Retail Associate
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$24/hr - $27/hr
2+ years expThuma is a modern design company specializing in furniture and home goods, and they are seeking a proactive Senior Retail Associate to join their team in West Hollywood. The Senior Retail Associate will provide exceptional customer service, maintain the store's visual identity, and support management in various operational tasks.
Retail
Responsibilities
Provide exceptional customer experience, ensuring every guest receives warm, personalized service
Maintain the store's visual identity within brand guidelines through merchandising and stock replenishment
Lead by example, demonstrating deep product and brand knowledge while inspiring the team
Work collaboratively to achieve daily goals and contribute to the overall success of the store
Operate all systems seamlessly, including POS, inventory management, and clienteling platforms
Serve as a Thuma Brand Ambassador and Keyholder
Build and nurture client relationships
Support the ecommerce customer experience team by responding to customer service emails when needed
Step into the cafe as needed, taking orders and serving customers with care and efficiency
Maintain store appearance and cleanliness on a daily basis
Support Management on back-of-house operations
Grow to support Management in future onboarding and training
Assist with in-store appointments for guests and trade partners, ensuring a high-touch experience
Other activities and functions to facilitate store success as necessary
Qualification
Required
Ability to work in-person at the Thuma Store in West Hollywood
Availability to work flexible hours including weekends and holidays
A minimum of 2 years experience in Retail
A proven record in delivering excellent customer service within a similar retail environment
Keen attention to detail
A proactive and motivated individual with the ability to take initiative
Proficiency in Microsoft Office
Strong communication, collaboration and problem solving skills
Ability to be mobile on the sales floor for extended periods
Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques
Preferred
Experience with Shopify, NetSuite and Gladly is a plus
Benefits
Comprehensive medical, dental + vision coverage options with generous employer contributions
Participation in our 401k program where we will match up to 6% of your contributions
We believe healthy, happy, relaxed people do better work
12 weeks of paid parental leave + company sponsored membership at One Medical
We provide an employee discount of 40% off all Thuma products
A complimentary product credit when you start, worth up to $2,000
Company
Thuma
Thuma makes lifestyle-enhancing pieces for the bedroom, the most important room in the house.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex McNealey
Chief Operations Officer
Recent News
2026-01-12
2025-10-26
Business Insider
2025-04-16
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