Principal AI Customer Experience Designer : 25-07272 jobs in United States
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Akraya, Inc. ยท 3 days ago

Principal AI Customer Experience Designer : 25-07272

positionUnited States
timeContract
remoteRemote
seniorityLead/Staff
money$65/hr - $70/hr

Akraya, Inc. is an award-winning IT staffing firm recognized for its commitment to excellence. They are seeking a Principal AI Customer Experience Designer to lead the design and implementation of an AI-powered customer support experience integrated with Salesforce, driving the project from proof of concept to a scalable product.

ConsultingHuman ResourcesInformation TechnologyStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Define and deliver the end-to-end design for POC and MVP phases
Design conversational AI experiences and multi-modal interaction patterns
Create a comprehensive design system and interaction guidelines
Execute user research, usability testing, and make critical trade-off decisions
Deliver production-ready designs with detailed documentation for engineering handoff

Qualification

AI/ML ExpertiseUX/UI Design MasteryConversational DesignSalesforce IntegrationFigma ProficiencyNLP UnderstandingB2B SaaS ExperienceUser ResearchUsability TestingAutonomous Work

Required

AI/ML Expertise
UX/UI Design Mastery
Conversational Design Advanced
Salesforce Integration Knowledgeable
Figma Proficiency Expert
Deep expertise in conversational design and AI/ML product design
Expert proficiency in Figma and other modern design tools
Ability to work autonomously and influence without authority
Experience designing enterprise B2B SaaS platforms
Background in customer support technology workflows
Understanding of NLP, LLMs, and conversational AI capabilities/constraints

Company

Akraya, Inc.

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Akraya stands as a preeminent provider of IT consulting and staffing services, chosen by leading technology-based companies across the United States.
dateFounded in 2001
location
Santa Clara, California, USA
people-size201-500 employees
web-link
http://akraya.com

H1B Sponsorship

Akraya, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (7)
2023 (5)
2022 (12)
2021 (10)
2020 (13)

Funding

Current Stage
Growth Stage

Leadership Team

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Amar Panchal
Founder
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Recent News

PR.com
Akraya Inc. Recognized as the #1 Best Place to Work in the Bay Area
2023-06-23
Company data provided by crunchbase