Customer Service Representative - Westchester jobs in United States
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Nordstrom · 1 day ago

Customer Service Representative - Westchester

positionWhite Plains, NY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$18.15/hr - $18.85/hr

Nordstrom is a leading fashion retailer, and they are seeking a Customer Service Representative who is customer obsessed and loves to solve problems. The role involves assisting customers with transactions, demonstrating expertise in store technologies, and ensuring customer satisfaction through effective problem resolution.

E-CommerceFashionRetail
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H1B Sponsor Likelynote

Responsibilities

Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Inspire trust, teamwork and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
The hours and schedule for this position will vary by week depending on business needs

Qualification

Customer relationship buildingOperating systemsTask prioritizationEffective communicationAccountabilityTeamworkProblem-solvingFlexibility

Required

The ability to effectively build relationships with your customers, peers and leadership
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast-paced environment
Accountability, initiative and a high level of ownership
The ability to work a flexible schedule based on department needs
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Benefits

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k
Medical/vision/dental/life/disability insurance options
PTO accruals
Holidays

Company

Nordstrom

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Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
dateFounded in 1901
location
Seattle, Washington, USA
people-size10001+ employees
web-link
http://www.nordstrom.com

H1B Sponsorship

Nordstrom has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (231)
2023 (190)
2022 (311)
2021 (280)
2020 (208)

Funding

Current Stage
Public Company
Total Funding
$969.45M
Key Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M

Leadership Team

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Erik Nordstrom
Chief Executive Officer
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Alexis DePree
Chief Operating Officer
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Recent News

Digital Commerce 360
CPGIO adds five retail marketplaces as brand partners
2025-12-31
PR Newswire
CPGIO Expands Digital Retail Footprint with Strategic Marketplace Launches Across Nordstrom, Chewy, Lowe's, Faire, and Best Buy
2025-12-30
PR Newswire
Nordstrom Rack to Open New Location in Marlton, NJ
2025-12-16
Company data provided by crunchbase