Waystar · 1 month ago
Quality Assurance Analyst
Atlanta, GA
Full-time
Onsite
New Grad, Entry LevelWaystar is a company that helps providers simplify healthcare payments through a smart platform. The Quality Assurance Analyst will be responsible for developing and improving employee performance by assessing quality metrics, conducting training, and creating educational materials.
FinanceHealth CarePaymentsSoftware
Responsibilities
Create and Implement process and procedure manuals/documentation as needed
Collaboration with departmental management to create and promote quality measures and goals
Record, report and analyze employee performance metrics against departmental goals
Conduct quality assurance reviews and provide coaching and corrective action plans
Manage & maintain assessment data records and deliver quarterly to leadership
Conducts regularly scheduled client facing webinars for multiple products within the Waystar suite of solutions
Regularly works with Operations Delivery Management and Product team members to ensure that each solution-based webinar contains current material
Develop educational materials through all stages from concept through delivery, including research and design, i.e., manuals, facilitator and participant guides/handouts, PowerPoint presentations, and job aids
Facilitate classroom and/or individual training on a variety of topics, including but not limited to new hire training, product training, processes, and procedures
Perform other duties and /or projects as assigned by management within the area of responsibility and control
Qualification
Required
Candidates must be service oriented, self-confident, and dependable
Excellent customer service skills
Excellent communication skills both written and verbal
Ability to read and write clear and understandable instructions
Good problem solving & decision-making skills
Ability to handle multiple tasks simultaneously and effectively manage daily responsibilities
Advanced expertise with spreadsheet and word processing software
Promote quality to established company standards and processes
Reinforce Waystar values through communication and training
Experience in Procedure Development and Process Improvement
Benefits
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Company
Waystar
Waystar is a technology platform that provides healthcare revenue cycle management solutions.
Founded in 2017
1001-5000 employees
H1B Sponsorship
Waystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.12B2025-09-11Post Ipo Secondary· $709.2M
2025-05-13Post Ipo Secondary· $557M
2025-02-20Post Ipo Equity· $800M
Leadership Team
Steven M. Oreskovich
Chief Financial Officer
Ryan Ayres
VP Sales - Health Systems and Hospitals - Western Region
Recent News
2026-01-16
2026-01-13
2026-01-12
Company data provided by crunchbase