Apply on Employer Site

USAN, Inc. · 3 weeks ago

Software QA Analyst - Hybrid - Norcross, GA

Norcross, Georgia, United States

Full-time

Hybrid

Entry Level

1+ years exp

USAN, Inc. is a privately held corporation based out of Norcross, GA, specializing in telecom solutions. They are seeking a driven individual to join their team as a Software QA Analyst, responsible for testing and validating IVR applications and customer engagement software products.

Information TechnologyInternetInternet of ThingsMarketing

Growth Opportunities

No H1B

Responsibilities

Write and execute test cases based on product specifications and software requirements to ensure quality of the customer experience for IVR applications

Perform thorough & efficient test case execution and defect reporting

Test web-based applications that utilize the following technologies: HTML, HTML5, CSS, JavaScript, Sencha ExtJS

Consult with product development team to evaluate system interfaces, operational requirements, and performance requirements of overall system

Recommend design improvements or corrections to software developers and business analysts throughout the development process

Qualification

Software Quality AssuranceIVR TestingHTML/CSS/JavaScriptMicrosoft Office 365Fluent in SpanishCommunication skillsCritical thinkingDetail-orientedTime managementAdaptability

Required

1-2 years experience

Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technical-related field

Strong written and verbal communication skills. The candidate must communicate with all levels of the organization including team members, management, customers and third-party vendors

Must work well in fast-paced, customer and deadline driven environment with minimal supervision and demonstrate initiative and good judgment

Strong technical and analytical skills

Ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines

Must be very detail-oriented

Must be efficient with Microsoft Office 365 products (Outlook, Word, Excel)

Must be Fluent in Spanish

Preferred

Bachelor's degree in Computer Science or Information Systems

Background in SDLC

Experience with IVRs

1-2 years of Software Quality Assurance experience

Benefits

Competitive compensation program

Outstanding benefits package (including medical, dental, vision and life insurance)

401(k) plan

Excellent holiday/vacation plans

Employee Referral Bonus Program

Annual performance-based bonus

Company

USAN, Inc.

USAN's tailored offerings enhance your CX strategy and extend the power of Amazon Connect, evolving and scaling your business's approach to customer experience.

Founded in 1989

Norcross, Georgia, USA

201-500 employees