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Legends Global · 2 days ago

IT Support Technician

Las Vegas, NV

Full-time

Onsite

Entry, Mid Level

2+ years exp

Legends Global is the world's leading venue management and event hospitality company, and they are seeking an IT Support Technician to support Allegiant Stadium users and their systems. The role involves responding to helpdesk requests, configuring technology assets, and providing technical support for event IT needs.

HospitalityMarketingSports

Responsibilities

Respond to helpdesk requests, ensuring that incidents are documented and addressed. Work directly with end users and management to ensure timely resolutions

Configure technology assets (laptops, desktops, printers, mobile devices) as part of onboarding process including software installation. Assist users with initial setup of their accounts and assigned technology assets day one

Work with Technology Operations team to deliver technology services for events held at Allegiant Stadium in addition to onsite support. Work directly with the various Allegiant Stadium departments or affiliates on initiatives to establish new/emerging technology components

Provide technical support and consultation to internal users relating to software, hardware, network and mobile devices

Document system configurations and changes as part of ongoing process

Follow standard operating procedures to facilitate new hardware/software requests and tracking of all IT assets

Keep inventory of technology systems for Life Cycle Management and budgeting purposes. Work closely with Technology Operations Manager to ensure appropriate inventory of systems and accessories available for deployment

Qualification

IT SupportMicrosoft WindowsOffice 365Networking toolsPowerShellPythonRemote troubleshootingCompTIA certificationCyber security toolsCustomer service skillsInterpersonal skillsCommunication skills