Intercom · 1 day ago
Performance Marketing Manager - Social
San Francisco, CA
Full-time
Hybrid
Mid Level
$124K/yr - $148K/yr
3+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. They are seeking a Performance Marketing Manager to lead their paid acquisition programs and enhance their multi-channel acquisition strategy.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Lead and scale Intercom’s performance marketing programs across paid social channels (LinkedIn, Facebook, and beyond), display and video to acquire new Fin and Intercom customers
Develop paid marketing strategies that ladder up to broader integrated campaign objectives - driving audience engagement, demand, and acquisition across the funnel
Partner with creative, brand, and integrated teams to contribute to development of high-performing assets - bring channel insights that help shape concepts, messaging, and visual direction
Analyze in-market campaign performance and make data-driven decisions to refine and improve results against business objectives
Run structured A/B tests and experiments to increase efficiency, boost ROI, and uncover scalable growth opportunities
Collaborate with marketing, sales, and web teams to align ad messaging with high-converting landing pages
Identify and act on new growth opportunities across the funnel, surfacing strategies grounded in performance data
Qualification
Required
3+ years of hands-on experience running paid social, display, and video campaigns, ideally in high-growth environments
Deep expertise with paid social platforms (LinkedIn, Facebook/Meta), with a strong grasp of direct response and performance-driven campaigns
An understanding of integrated, full funnel campaign development and how creative, content, and targeting work together
Strong analytical skills: advanced proficiency with spreadsheets and experience using analytics or BI tools (Looker, Tableau, etc.)
A balance of strategic thinking and tactical execution—you know when to zoom out for the big picture and when to dive into the details
Analytical and curious by nature—you love digging into data, solving problems, and turning insights into actionable decisions
Clear and confident communicator—able to distill complex performance data into simple, impactful takeaways for stakeholders at every level
Preferred
Paid acquisition experience in B2B or SaaS
Comfort with SQL for deeper data analysis
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase