AERMOR · 1 day ago
RDT&E Technical Support Specialist
Panama City, FL
Full-time
Onsite
Mid Level
3+ years expAERMOR is hiring for the position of RDT&E Technical Support Specialist who will provide comprehensive technical support for RDT&E laboratories across Naval Surface Warfare Center Panama City Division (NSWC PCD). This role includes installing, upgrading, configuring, and troubleshooting hardware and software components within the NSWC PCD Network community.
Cyber SecurityInformation TechnologyProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Install, reconfigure, upgrade, and replace or remove hardware and software components
Support network-related Microsoft Windows and Red Hat Linux software on compatible hardware
Troubleshoot and install computers, connecting software or hardware to the network in accordance with NSWC PCD-approved SOPs
Support client configuration changes related to personnel moves, software upgrades, or network modifications
Provide RDT&E helpdesk support, including Tier 1 support for the RDT&E network
Assist in the operation of RDT&E drops and document, degauss, and destroy hard drives per approved processes
Assign and track work orders through NSWC PCD’s work order process
Update and monitor RDT&E network hardware inventory
Assist with Comprehensive Information Technology Inventory (CITI) and other NSWC PCD inventory systems
Create, submit, and update SOPs as needed
Run monthly RDT&E account maintenance and notifications
Provide account management support for network users
Qualification
Required
Must have 3 years of experience and SEC+ certification or equivalent
Proficiency in Microsoft Windows, Windows Server, Linux, Mac, and Apple iOS
Experience with Microsoft Office, Microsoft Teams, and Microsoft SharePoint
Familiarity with Alloy Navigator and ServiceNow for IT service management
Strong troubleshooting skills in hardware, software, and network environments
Ability to manage IT inventory and document IT processes in compliance with NSWC PCD policies
Company
AERMOR
AERMOR provides cyber, information warfare, test and evaluation, and strategic development.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase