Apply on Employer Site

Nixon Power Services · 4 weeks ago

Customer Support Advisor

North Little Rock, AR, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Nixon Power Services is the world’s largest distributor of Rehlko Power generators, seeking a proactive Customer Support Advisor. The role involves handling lead reviews, generating quotes, and ensuring exceptional customer service to foster business growth and retention.

CommercialRentalResidential

Responsibilities

Research parts and collaborate with Technicians to address all parts research needs

Prepare quotes by identifying, validating, and pricing needed parts by collaborating with Kohler and any external vendors, as needed. Promptly respond to customer inquiries and provide quotes within expected timelines

Partner with Technicians and Service Leaders, as needed, to ensure accuracy of quotes from lead creation through final repair of the generator(s)

Review and follow up daily on quoted work and track sales progress through assigned system

Respond promptly to all customer calls and emails regarding requests for additional work

If there’s an emergency or unit down situation collaborate with all stakeholders (internal and external with the client) to ensure the customers’ needs are met

Communicate with customers, as needed, from opportunity receipt to Technician scheduling

Assist Service Coordinators in communicating expectations, planning, and aligning quoted work appropriately

Identify and qualify quotes that may require additional incentive or value add

All other duties as assigned