ShipBob · 4 weeks ago
General Manager, Fulfillment Operations
Fort Worth, Texas, United States
Full-time
Onsite
Director/Executive
$113K/yr - $188K/yr
8+ years expShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. The General Manager, Fulfillment Operations will manage staff, ensure customer satisfaction, and drive productivity strategies to achieve revenue goals in the Fort Worth Innovation Center.
E-CommerceLogisticsMobileSaaSShippingSupply Chain Management
Responsibilities
Direct several operational aspects including fulfillment operations, customer service and human resources
Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility
Partner with merchant care to design and improve our merchant experience
Use data driven reports and research to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities
Hire, train, coach and motivate managers and associates in your facility; you will be responsible for setting the team’s goals and managing them
Ensure a culture of safety throughout the organization and enforce safety standards and procedures are followed in compliance with legal requirements
Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs
Responsible for overall site performance, including ensuring that all operations comply with product safety, quality, and legal requirements. Provides leadership and support to foster a proactive product safety culture, ensures effective implementation of programs, and supports incident response and continuous improvement efforts
Additional duties and responsibilities as necessary
Qualification
Required
Minimum of 8+ years of leadership experience in warehousing or e-commerce environments, with at least 2 years of experience leading a wall-to-wall fulfillment operation
Experience managing an operational P&L
Established experience in the Logistics, Supply Chain, or E-Commerce industries required
Demonstrated ability to take ownership and deliver results
Track record of responsible, ethical, and honest behavior in previous roles
Exceptional attention to detail
Proficiency in Microsoft Office Suite, Gmail and Excel
Understanding of Lean and Six Sigma principles
Preferred
Degree in Business, Operations, Supply Chain, General Management or a related field, preferred
Benefits
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package
Company
ShipBob
ShipBob is a global logistics company that offers an e-commerce fulfillment order platform for direct-to-consumer brands.
501-1000 employees
H1B Sponsorship
ShipBob has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (3)
2022 (7)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$330.5MKey Investors
Bain Capital VenturesSoftBank Vision FundMenlo Ventures
2021-06-29Series E· $200M
2020-09-28Series D· $68M
2018-09-06Series C· $40M
Leadership Team
Dhruv Saxena
Co-Founder
Jacob Radkiewicz
Chief Technology Officer
Recent News
Company data provided by crunchbase