Marco Technologies · 2 days ago
Customer Growth Manager
Minnetonka, MN
Full-time
Onsite
Mid, Senior Level
$79K/yr - $123K/yr
7+ years expMarco Technologies is transforming how IT Services unlock growth inside existing customers. As the Customer Growth Manager, you will collaborate with a cross-functional team to turn service delivery data and customer insights into actionable strategies that drive revenue expansion and customer success.
Cloud Data ServicesDocument ManagementInformation ServicesInformation TechnologySecuritySoftware
Responsibilities
Own the revenue expansion engine — define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities
Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline
Lead GTM plays — turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”)
Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns
Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions
Run the “Growth Council” — a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities
Champion customer advocacy — ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem
Qualification
Required
7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy
Experience leading cross-functional initiatives and aligning stakeholders
Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms
Ability to connect business strategy with data — seeing patterns others miss
Excellent communicator — equally comfortable in a C-suite strategy session or a hands-on data review
A growth mindset, curiosity, and a 'builder' mentality
Company
Marco Technologies
Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Wyatt
Chief Executive Officer
Chris Burns
Associate Sales Representative
Recent News
2025-12-08
2025-04-28
Million Click
2022-07-27
Company data provided by crunchbase