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ACH Child & Family Services · 3 weeks ago

Assistant Program Manager, Emergency Services (Overnight)

Fort Worth, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

ACH Child & Family Services is dedicated to providing support for children and families in need, and they are seeking an Assistant Program Manager for their Emergency Services. The role involves operational and administrative oversight of the Youth Emergency Shelter and Secure Assessment Facility, focusing on effective service delivery, staff supervision, and program implementation while ensuring compliance with regulatory standards.

Health CareNon Profit

Hiring Manager

Kadence E.

Responsibilities

Represent ACH professionally, responsibly, and ethically within the facilities and with external partners as directed by the Program Manager

Collaborate effectively with internal ACH programs (clinical, education, medical, case management, QA/QI, facilities) to support comprehensive client care

Build respectful, collaborative relationships with staff and persons served

Work closely with YES and SAF teams to ensure consistent application of policies and procedures

Work independently while maintaining regular communication with the Program Manager regarding program status, staff needs, and client concerns

Assist the Program Manager in collecting data for ongoing needs assessments and program evaluations

Support the implementation of continuous quality improvement (CQI) initiatives, ACH strategic plan objectives, and corrective action plans

Collaborate with the Clinical Manager and staff to support the implementation of clinical pathways and assessment protocols

Assist the Program Manager in developing and implementing program goals and strategies

Support the implementation and advancement of trauma-informed, equity-centered practices

Contribute to preparedness and emergency management planning for residential/secure operations

Assist the Program Manager with managing program budgets and resource allocation

Assist in overseeing daily schedules and milieu programming for YES and SAF, ensuring they meet client needs and program goals

Support the Program Manager in managing staffing patterns and scheduling to ensure appropriate coverage within budget guidelines and in compliance with licensing standards

Ensure implementation and fidelity to safety plans, service plans, and behavior support plans

Assist in maintaining facilities to meet licensing, security, and agency standards; report facility issues to the Program Manager and Facilities department

Support the Program Manager in overseeing program budgets and employee spending

Monitor and ensure compliant storage, documentation, and administration of client medications

Participate in and, as directed, lead staff meetings and debriefs

Assist in reviewing and approving staff timesheets

Ensure timely and accurate completion of program documentation in accordance with Texas state guidelines and agency policy

Support the review and approval of incident reports and critical event documentation

Assist in monitoring documentation quality for licensing, COA, contract, and grant compliance

Support the Program Manager in maintaining and monitoring staff training records

Contribute to program-related reporting and data collection as requested

Qualification

Trauma-informed careCrisis interventionSupervisory experienceTrust-Based Relational InterventionMicrosoft OfficeQuality improvementData collectionCollaborationCommunicationLeadership

Required

Bachelor's degree in Human Services field and two more years of relevant experience required

Minimum two years of experience in a licensed residential program, child placing agency, emergency shelter, secure/assessment setting, or treatment environment serving children, youth, and/or families

Demonstrated understanding of trauma-informed care principles required

Valid Texas driver's license within 90 days of establishing Texas residency

Must have an acceptable driving record

Demonstrated ability and willingness to work overnight as part of a 24/7 operation

Proficient in Microsoft Office; ability to learn and utilize EHRs and program databases