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Calibrate · 1 month ago

Part-time Accountability Coach (8am-1pmPST)

United States

Part-time

Remote

Mid, Senior Level

$20/hr - $20/hr

5+ years exp

Calibrate is on a mission to change the way the world treats weight by redefining obesity care. As a coach, you will guide members in improving their relationships with food, sleep, exercise, and emotional health while ensuring an exceptional experience throughout their journey.

Health CarePersonal HealthWellness

Responsibilities

Implement core coaching competencies to inspire and support members throughout their lifestyle journey, strategically setting goals while leveraging the Calibrate Intensive Lifestyle Intervention Program

Engage, support, and retain members by establishing strong rapport, demonstrating empathy, and consistently going the extra mile to deliver compassionate, solution-focused service

Ensure that quality member experiences are consistently delivered across all channels (asynchronous messaging, phone, live chat) while adhering to local, state, and federal guidelines

Handle inbound member calls in a professional, timely, and caring manner, ensuring accurate and helpful responses

Assist Calibrate members with a variety of tasks, including responding to general program inquiries, verifying information, processing account updates, and efficiently navigating multiple systems to provide accurate and timely information

Proactively identify members’ needs by asking clarifying questions, researching issues, and providing solutions or alternatives within established workflows

Contribute to achieving Calibrate’s service level agreements through effective collaboration with team members, leaders, and other departments

Embody and demonstrate Calibrate’s values in every interaction with members

Personalize the Calibrate program for each member by setting relevant, achievable, and incremental goals that align with their unique needs

Actively listen to members, empowering them to discover their own motivation and solutions for sustainable habit change

Utilize key engagement metrics to effectively support members in achieving their goals

Apply company policies and procedures to resolve a variety of issues with precision and care

Provide accurate, complete, and valid information by using the right methods and tools, seeking support when necessary to align with member requests

Effectively escalate member concerns to coach leadership in a timely and appropriate manner and calmly de-escalate situations involving dissatisfied members, offering empathetic assistance and solutions

Maintain comprehensive documentation of all member interactions, next steps, and escalate issues to your manager as needed

Qualification

Coaching experienceInterpersonal skillsCommunication skillsCustomer service experienceBilingual SpanishEmpathyAdaptabilitySelf-motivationTeam collaboration

Required

5+ years of professional work experience required

A minimum of 2 years of coaching experience is required, or 1-year plus a coaching certification. NBHWC preferred

Strong verbal and written communication skills. Patient, personable, and kind -- in writing, in person, on the phone, and on video

Strong interpersonal skills with the ability to build rapport quickly and communicate effectively with members and other team members of Calibrate

Ability to effectively work remotely having strong computer skills (Google Suite, Slack, Video Conferencing) and ability to work on a computer for extended periods of time

Flexible, adaptable and self-motivated

A self-starter with the ability to hold yourself accountable in a remote working environment