ForeFlight ยท 3 hours ago
Inside Sales Rep
Englewood, CO
Full-time
Hybrid
Mid Level
$50K/yr - $70K/yr
3+ years expJeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. In this role, you will address customer inquiries and convert them into orders while collaborating with internal teams to enhance customer experience.
Airlines/Aviation
Responsibilities
Provide prompt and courteous assistance to customers via phone calls, emails, and chat, addressing inquiries, requests, and concerns effectively
Maintain a comprehensive understanding of products and services, effectively communicating their features and benefits to customers. This includes providing detailed information on various Jeppesen and ForeFlight charting and NavData solutions tailored to avionics systems such as Garmin, Avidyne, Proline 21, Honeywell, and more
Utilize active listening and problem-solving skills to understand customer needs and provide appropriate solutions, enhancing their overall experience
Convert customer inquiries into orders, demonstrating strong sales skills and product knowledge to drive revenue growth
Collaborate with internal teams to resolve customer issues, maintain open communication, and ensure timely order delivery
Continuously seek feedback to improve the customer experience and implement process improvements where necessary
Adhere to company policies and procedures, including data security protocols, to maintain the integrity of customer information and transactions
Escalate sensitive issues or complex customer concerns to management for quick resolution, ensuring a satisfactory outcome
Engage in consultative sales discussions with customers to identify appropriate solutions for navigation and training needs, enhancing their overall experience
Qualification
Required
3+ years of experience in customer service or sales roles, preferably in a fast-paced environment
Excellent communication skills, both verbal and written, with a strong customer-centric approach
Ability to multitask and prioritize tasks effectively in a dynamic work environment
Strong problem-solving skills and attention to detail, with a proactive and solution-oriented mindset
Familiarity with Oracle CRM tool or willingness to learn
Ability to work independently as well as part of a team, with a positive attitude and willingness to adapt to change
Demonstrates organization skills, coachability, strong willingness to learn, and proficient information retention capabilities
High school diploma or equivalent; additional education or training in customer service or sales is a plus
Proficient in Microsoft Office suites
Preferred
Bachelor's degree
Multi-lingual skills
Aviation background
Knowledge of various avionics systems and charting tools is advantageous
Familiar with Jeppesen/ForeFlight product and Services
Benefits
Medical, dental, vision insurance with Employer paid health premiums
Open PTO Policy
401(k) with up to 10% company matching and immediate vesting
12 Weeks Paid Maternity Leave
4 Weeks Paid Paternity Leave
Flight Training Rewards
Tuition Stipend
Company
ForeFlight
ForeFlight was founded in 2007 by aviation entrepreneurs who set out to build elegant, high-performing flight planning and flight bag apps for pilots.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Houghton
Co-Founder / Executive Adviser
Tyson W.
Co-Founder
Company data provided by crunchbase