Link Solutions, Inc. · 3 weeks ago
Computer User Support Specialist
White Sands Missile Range, NM
Full-time
Onsite
Mid, Senior Level
$60K/yr - $70K/yr
4+ years expLink Solutions, Inc. delivers reliable Information Technology services to government clients. They are seeking a Computer User Support Specialist to provide advanced Tier 2 support to over 300 users at the U.S. Army Combat Capabilities Development Command, focusing on troubleshooting hardware and software issues and ensuring high-quality support for mission-critical systems.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Diagnose and repair hardware and software issues for computers, network printers, scanners, and mobile devices in both unclassified and classified environments
Provide troubleshooting and support using automated tools and diagnostics for hardware and software platforms, including Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS/HIPS, SharePoint, and Microsoft Active Directory
Install and configure new computers and relocate existing systems, ensuring full functionality and error-free operation while preserving and transferring user data
Respond to all issues received via email, walk-in, or assigned by the RNEC during duty hours through email, phone, or deskside support, ensuring compliance with Service Level Agreements (SLAs)
Monitor compliance with information management policies during account verification and management within the Army Training Certification Tracking System
Maintain and update approved Microsoft Windows OS images; provide feedback, software updates, and configuration changes to RCC and NEC imaging teams
Research, document, and resolve technical issues independently and collaboratively
Develop, test, and implement new software and patches prior to release to the general user base
Deliver high-quality support for mission-critical systems and VIP end users
Collaborate with enterprise directorates and installations to ensure comprehensive end-user support
Serve as a focal point for organizational computer-related activities, providing guidance on technical aspects of systems and applications
Perform advanced technical functions, including system analysis, account creation and tracking, group policy management, scripting, and account administration
Apply specialized subject matter expertise in one or more areas of service desk operations
Facilitate and manage video teleconference events using CISCO and Microsoft Teams-based systems; provide timely updates to the team, management, and users regarding event status
Qualification
Required
Must be a U.S. Citizen
IAT Level II certification required
Must have or be able to obtain and maintain a DoD Secret Security Clearance
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, GICSP, GSEC, SSCP, etc.)
Bachelor's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts or two (2+) years of relevant experience working in an IT or Service Desk environment
Computing Environment certification in either Windows Server, ACAS, HBSS, or similar technology within 6 months of hire
Preferred
Bachelor's Degree
Four (4+) years of relevant experience working in an IT or Service Desk environment
Active Secret Clearance
Computing Environment certification in either Windows Server, ACAS, or HBSS
Experience with Dameware, Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix) is preferred
Experience using SolarWinds Web Helpdesk and Remedy
Experience working in a Department of Defense (DoD) environment
A problem solver and troubleshooter who thrives in resolving complex problems
Strong self-starter requiring minimal supervision
Excellent communication skills (written and oral) and interpersonal skills
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Benefits
Paid holidays
Paid time off
Medical
Dental
Vision
Company-paid long and short-term disability
Life insurance
Referral bonuses
Relocation incentive program
Certification reimbursement program
Retirement
And more
Company
Link Solutions, Inc.
Link Solutions, Inc. provides IT Infrastructure Support, Application Development, Cybersecurity and Virtualization, Cloud and Mobility services to U.S.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase