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Codeworks IT Careers · 3 days ago

ServiceNow Integration Architect

United States

Contract

Remote

Senior Level

$60/hr - $70/hr

5+ years exp

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships. They are seeking a CRM Integration Architect III / ServiceNow Implementor to lead ServiceNow process design, coordination, and adoption efforts, acting as a bridge between business stakeholders and the technical development team.

Information Technology

Growth Opportunities

No H1B

Responsibilities

Lead and coordinate ServiceNow implementation and enhancement initiatives from requirements gathering through go-live and stabilization

Partner with business stakeholders to document current-state processes, identify gaps, and define future-state ServiceNow solutions

Translate business needs into functional specifications, process designs, and user stories for development teams

Collaborate with ServiceNow developers and architects to design scalable, compliant, and efficient solutions

Perform hands-on ServiceNow configuration using out-of-the-box capabilities, including:

Forms, fields, workflows, approvals, notifications, and UI policies

Ensure implementations align with ServiceNow and ITIL best practices

Validate and test configured solutions to ensure alignment with business requirements

Facilitate user acceptance testing (UAT) and support training and documentation efforts

Coordinate data migration, environment setup, and deployment planning

Support change management, communication, and adoption activities

Maintain awareness of new ServiceNow features and recommend enhancements

Act as a trusted advisor to leadership by providing technical and process guidance

Qualification

ServiceNowITOMITILAgile/ScrumServiceNow Certified System AdministratorServiceNow Implementation SpecialistCommunication skillsCollaboration skills

Required

5-8+ years of hands-on experience implementing and configuring ServiceNow

Proven track record delivering multiple ServiceNow module implementations or major enhancements

Strong expertise with ServiceNow core modules, including: Incident, Problem, Change, CMDB, Knowledge, Service Catalog & Request Fulfillment, Discovery

5-8+ years of experience with ITOM, integrations, automations, and CSDM

Strong understanding of ServiceNow best practices and platform capabilities

Familiarity with ITIL/ITSM processes and frameworks

Excellent communication and collaboration skills

Ability to translate business needs into functional and technical solutions

Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience)