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AnewHealth · 2 days ago

Engagement Technician (Weekdays + Weekend Day, 9:00AM - 5:30PM ET)

Hamilton County, OH

Full-time

Hybrid

New Grad, Entry Level

AnewHealth is one of the nation’s leading pharmacy care management companies specializing in caring for people with complex, chronic needs. The Engagement Technician will provide exceptional customer service in a call center environment, assisting patients and healthcare professionals with pharmacy services and ensuring quality patient care.

Health CarePharmaceutical

Responsibilities

Providing an exceptional customer service experience each day in a phone based environment

Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions

Placing outbound calls to patients to create, maintain or update their medication profiles

Effectively assist with patient questions over the phone

Working through current case queues to problem solve for patient care issues

Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf

Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients

Collect on patient balances when patient has an amount due

Maintaining patient records with strong attention to detail and confidentiality

Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers

Accurate retrieval of all prescription information and verifying through doctor calls

Enter a high volume of data; processing prescription information with speed and accuracy

Placing welcome calls to newly on-boarded patients and establish a trusted point of contact

Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare

Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base

Other tasks as required

Qualification

Pharmacy Technician CertificationPharmacy billing knowledgeDrug knowledgeCustomer service skillsMultiple software proficiencyCritical thinkingOrganizational skillsConfidentialitySelf-motivatedGoal oriented