AMERICAN SYSTEMS · 5 hours ago
Customer Service Representative
Millington, TN
Full-time
Onsite
Mid Level
4+ years expAMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through strategic solutions. They are seeking a Customer Service Representative to act as the first step in a multi-tiered support system for Military Sailors and their families, addressing inquiries through various communication channels.
GovernmentInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Act as the first step in a multi-tiered support to Military Sailors and their families
Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels
Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources
Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately
Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad
Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels
Qualification
Required
Secret Clearance Eligible (U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance)
Four (4) years' experience, or three (3) years with Associates degree, or two (2) years with Bachelor's degree related experience in customer service and responding to requests for information
The ability to work in a fast-paced environment with the flexibility to work nights and weekends
The ability to type at least 30 WPM
Preferred
Spanish speakers please apply!
Company
AMERICAN SYSTEMS
AMERICAN SYSTEMS is one of the largest employee-owned companies in the US.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Steckel
President & CEO
Peter Whitfield
Chief Financial Officer
Recent News
Washington Technology
2025-12-20
Washington Technology
2025-12-19
Washington Technology
2025-12-09
Company data provided by crunchbase