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Kontoor Brands, Inc. · 3 weeks ago

Summer Intern - Consumer Service - Customer Experience & Operations

Greensboro, NC

Internship

Onsite

Intern

Start in 2026 Summer

Kontoor Brands is a purpose-led organization focused on leveraging its global platform to drive brand growth. The Summer Intern will work within the Consumer Services function, immersing in customer experience operations and supporting cross-functional projects to enhance business decisions through customer feedback analysis.

ApparelBrand MarketingConsumer GoodsE-CommerceSales

No H1B

Responsibilities

Collect, categorize, and analyze customer feedback from calls, emails, and chats

Identify patterns and trends to support reporting efforts and process improvements

Help define the reasons customers contact Consumer Services and recommend opportunities to reduce contacts

Participate in workflow mapping, documentation updates, and cross-functional alignment projects

Support operational improvements that have high business impact but are often deprioritized

Gain experience with customer service tools, dashboards, and reporting methods

Interact professionally with customers across multiple channels (email, chat, phone)

Practice resolving issues in alignment with Kontoor Brands’ values and strengthen de-escalation and proactive service skills

Research industry tools and best practices for reporting, AI, and customer experience management

Qualification

Microsoft WordMicrosoft ExcelMicrosoft PowerPointSAPPower BIAnalytical skillsCommunication skillsProblem-solving skillsTeam collaborationSelf-starter

Required

Currently enrolled in an accredited undergraduate program at a College/University and able to receive a paid internship

Eligible to work in the US without restrictions

Have previously demonstrated leadership skills through school, extracurricular activities and/or community involvement

Exceptional at taking on challenges and using your particular set of skills to create solutions

Proficiency in Microsoft Word, Excel, PowerPoint (SAP/Power Bi experience a bonus)

Excellent communication and relationship-building skills

Ability to work collaboratively in a team environment

Strong analytical and problem solving abilities

Self-Starter with a passion for helping others and driving improvements

Willingness to learn, adapt, and take ownership of projects

Pursing a Bachelor's/Master's degree

Must be local or willing to relocate to Greensboro, NC

Benefits

Discounts on our apparel

Four weeks of Paid Parental Leave to eligible employees who are new parents

Flexible Fridays

Tuition Reimbursement

Company

Kontoor Brands, Inc.

Kontoor Brands (NYSE: KTB) is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®.

Founded in 2019