Tower Research Capital · 2 weeks ago
Service Desk Consultant
Charleston, SC
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrTower Research Capital is a leading quantitative trading firm founded in 1998, known for its high-performance platform and innovative approach to trading. The Service Desk Consultant role involves providing hands-on support for end-user technology, ensuring smooth operation of various devices and systems for staff, and managing asset stock and consumables.
Financial Services
Responsibilities
Hands-on, in-office support for end-user technology to ~25 staff
Triage, desk-side fixes, peripheral swaps, room readiness, vendor coordination, ticket hygiene, and prompt escalation for trading-critical issues
Linux/Windows/MacOS endpoints, profiles, local apps, standard images
Peripherals: monitors, docking stations, keyboards/mice, headsets, webcams, KVMs
Trading desk ergonomics and cable management at the seat
Market-data terminals/peripherals, hardware/setup only; software/data feed issues escalated per runbook
Conferencing/AV meeting room readiness and daily room checks
Telephone/softphones and headset configuration & swaps
Secure printing/MFDs (user setup, jams, toner), badge association
Joiners/Movers/Leavers hands-on tasks: device issue/return, desk moves
Local “smart-hands” under remote guidance (racking thin clients, reseating cables, vendor escorts)
Asset, spares, and consumables stock management; RMA handling/shipping/receiving for end-user gear
Basic patching/reboots per schedule; enforcing endpoint encryption and MDM enrollment using standard tools
Providing remote support to users in other offices as appropriate
Qualification
Required
Basic understanding and application of Password management
MFA
Encryption
Phishing
Endpoint Security
Proxy
Firewall
Knowledge of ticketing
Preferred
Knowledge of management tools like JIRA and Confluence
Company
Tower Research Capital
Tower Research Capital is a computerized trading firm in the field of high-frequency trading.
Founded in 1998
1001-5000 employees
H1B Sponsorship
Tower Research Capital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (35)
2023 (31)
2022 (44)
2021 (31)
2020 (35)
Funding
Current Stage
Late StageLeadership Team
Richard Colpron
CFO
Sean Concannon, CPA
Chief Financial Officer
Recent News
2025-11-19
vcnewsdaily.com
2025-10-11
Venture Capital Firms
2025-10-10
Company data provided by crunchbase