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CHEQ · 2 days ago

Customer Success Engineer

New York, United States

Full-time

Onsite

Entry, Mid Level

$90K/yr - $120K/yr

1+ years exp

CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide. They are looking for a Technical Success Engineer to manage the onboarding process for new customers and ensure their technical success through effective relationship management and solution design.

AnalyticsCyber SecurityDigital MarketingFraud DetectionInformation TechnologyInternet

Growth Opportunities

Responsibilities

Develop Connectors : Write, test, and deploy custom scripts and API connectors to integrate our platform with client tech stacks

Client Presentations: Lead technical presentations and demos for client stakeholders, clearly articulating how our solution fits into their architecture

CS Collaboration: Work closely with the Customer Success team to ensure client retention by translating business goals into technical reality

Solution Design: Architect workflows that solve specific client use cases, utilizing your knowledge of APIs and data flow

Advanced Troubleshooting: Investigate and resolve complex technical issues (using SQL and log analysis) before escalating to R&D

Qualification

PythonRESTful APIsSQLJavaScript/Node.jsAd TechCybersecurity toolsIPaaS platformsSolution designAdvanced troubleshootingTechnical presentations

Required

Bachelor's degree in Computer Science, Engineering, or equivalent practical coding experience

1-3 years of technical experience, preferably in a Solutions Engineering or Integration role

Proven coding proficiency in Python or JavaScript/Node.js. You must be comfortable writing scripts from scratch

Solid understanding of RESTful APIs: Experience building, consuming, and troubleshooting API integrations (authentication methods, JSON handling, pagination)

Ability to write complex SQL queries for data analysis and troubleshooting

Ability to translate complex technical requirements into solution designs for non-technical stakeholders

Experience with Ad Tech (Google/FB Ads APIs), Cybersecurity tools, or iPaaS platforms (Zapier, Workato)

Mandatory: Ability to work in our NY office twice a week