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NECI · 1 day ago

Application Engineer

Clifton Park, NY

Full-time

Onsite

Mid Level

$75K/yr - $92K/yr

3+ years exp

NECI is an Emerson Impact Partner providing industrial automation and digital transformation solutions. The Application Engineer will support sales efforts by collaborating with customers to deliver tailored solutions, ensuring high customer satisfaction and assisting with technical services and product delivery.

ConsultingIndustrial AutomationManufacturingProject Management

Growth Opportunities

No H1B

Responsibilities

Produce and provide proposals for customer solutions by listening to and evaluating our customer’s requirements and selecting and proposing innovative control solutions according to our customer’s and principal’s standards and practices

Grow our valve automation business to meet annual company sales goals targets in our coverage area by promoting and fostering NECI’s reputation as a total valve supplier for ball valves, butterfly valves, valve automation, and solutions. Includes participating in training, developing a sufficient knowledge base of all product lines our company represents, being able to readily access all necessary information to develop and price valve automation solutions, and demonstrating a satisfactory competency level to meet the expected standards of performance necessary to deliver valve automation solutions to our customer base in a timely manner

Achieve desired sales results for annual new product initiatives by participating in NECI and principal new product launches, probing and uncovering customer needs and pain points, and applying our new technology and product solution offerings

Provide support & technical services to customers by assisting users with start-up, checkout, and calibration, and resolving product and/or service problems based on our principal’s standards and practices and NECI internal procedures

Additionally, being responsible and accountable for following through on all customer orders, returns, credits, and invoicing issues etc. to a satisfactory resolution in accordance with Think Customer principals

Support on time delivery to customer by assessing customers’ needs, determining the factories’ abilities to meet those needs, and negotiating mutually agreeable due dates with the customer. As appropriate, to also assist in expediting products and services with our suppliers and principals to meet or exceed committed customer expectations. This includes anticipating or recognizing situations or circumstances when total customer satisfaction is at risk and taking ownership of resolution

Identify new sales opportunities and ensure consistent service by maintaining accurate customer information data utilizing IFS and identifying and qualifying new opportunities with our customers, and fully supporting our Account Managers’ plans and strategies for account growth and penetration

Understand and actively participate in our quality management system by adopting our quality policy and all appropriate elements of our quality management system, dedicating your efforts to the reduction, elimination, and prevention of quality deficiencies, and initiating proper actions to prevent the occurrence of nonconformities related to our products, services, processes, and quality system. This also includes your timely participation as required in Corrective and Preventive Action Requests, Quality Circles/Teams, and collaboration with other Company Departments on continuous improvement initiatives

Participate in the company’s safety and health program by understanding and following the established policies and procedures of our Safety and Health Manual, notifying appropriate Supervisors/Managers of any observed workplace safety and health compliance issues, and implementing appropriate recommendations to help improve our Company’s overall Safety and Health Program

Maintain and develop professional and technical competence by attending periodic factory or principal-based training sessions, appropriate web-based training classes/seminars, periodic “hands-on” training, departmental meetings, as well as periodic professional development workshops or classes

Inform supervisor/manager and appropriate NECI personnel of market conditions providing timely reporting of key customer and competitor activities within the territory

Qualification

Engineering degreeCustomer serviceSales experienceValve automationCompetitive spiritTechnical competence

Required

Bachelor's degree in engineering: Mechanical, Industrial, or Chemical

3+ years of relevant work experience

Competitive Spirit: while sales is compensated for a job well done, we are seeking someone self-motivated and driven by the pursuit and satisfaction in exceeding goals and delivering growth to the business

Proven experience in customer-facing roles (does not need to be technical sales experience) and a passion for people and engagement with an audience