Apply on Employer Site

TriWest Healthcare Alliance · 1 day ago

Alaska Residents--TRICARE Customer Service Rep

Anchorage, AK

Full-time

Hybrid

Entry Level

2+ years exp

TriWest Healthcare Alliance is proud to be on a mission to serve our nation’s heroes. In this critical role, you will be in the front-lines facilitating our military populations’ health care needs by providing outstanding customer service in a fast-paced Contact Center.

Health Care

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence

Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact

Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls

Document customer interactions and cases in a customer relationship management (CRM) system

Participates in continuous training in order to become fully proficient in resolving all customer inquiries

Regular and consistent attendance

Qualification

TRICARE customer serviceContact center experienceCustomer service skillsTechnical skillsEmpathyCoping / FlexibilityInformation managementCommunication skillsOrganizational skillsTeam player

Required

MUST RESIDE IN ALASKA TO BE ELIGIBLE FOR THIS POSITION

High School diploma or GED

U.S. Citizenship

Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation

At least two years of professional work experience in a customer service environment

Excellent verbal and writing skills

Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment