Campus · 1 month ago
Student Success Team Lead
Campus Atlanta
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $75K/yr
4+ years expCampus is an innovative educational institution on a mission to enhance college experiences for students. They are looking for a Student Success Team Lead to guide success coaches in improving student outcomes through effective coaching and data-driven strategies.
EdTechEducationHigher Education
No H1B
Responsibilities
Ensure coaches are building strong, meaningful relationships with their students
Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
Support coaches in addressing challenges and improving outcomes
Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
Manage a small caseload of students to stay connected with the coaching experience and provide direct support
Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
Act as a resource for your team, stepping in to manage escalated student concerns when needed
Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
Apply your teaching or instructional experience to coach your team effectively, modeling clear communication, accountability, and student-centered practices
Qualification
Required
4+ years of experience in customer service, education, student support, or coaching/mentoring programs (experience as a teacher, particularly at the high school level, is a plus)
3+ years of leadership experience, with a proven ability to manage and develop teams
Strong communication and interpersonal skills to build relationships with both students and staff
A data-driven mindset with experience using metrics to track performance and guide decisions
A passion for coaching, mentoring, and helping others succeed
Preferred
Prior teaching experience or experience in the education sector or a mission-driven organization
Benefits
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Flexible Time Away + paid holidays
In-office lunches for our Atlanta office
Social events - happy hours, birthday celebrations, holiday parties, & more!
Company
Campus
Campus is an online college offering accredited degrees with live classes taught by a network of the world's top professors.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$101.6MKey Investors
General CatalystFounders Fund
2025-03-20Series B· $46M
2024-04-23Series A· $23M
2023-05-01Series A· $29M
Leadership Team
Jerome Pesenti
CTO
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