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IDR, Inc. · 2 days ago

Technical Support Specialist

Forsyth, GA

Full-time

Onsite

Mid Level

4+ years exp

IDR, Inc. is seeking a Technical Support Specialist to join one of their top clients, focusing on educational technology initiatives. The role involves managing and troubleshooting Google Workspace and Chrome OS devices to support digital learning solutions.

Information TechnologyRoboticsSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide tier 1-2 technical support for Chrome OS and Google Workspace for Education, troubleshooting hardware, software, and connectivity issues

Configure, deploy, and update Chromebooks, extensions, and educational applications while enforcing device and user policies

Overseeing the Google Chrome Management Console for all devices and users, including Gmail, Calendar, Shared Mailboxes, and Google Sites

Monitor all aspects of the Google Workspace domain, tracking usage, user status, storage, security, and file sharing metrics

Collaborate with instructional technology teams to ensure compatibility of digital learning tools and maintain accurate inventory and documentation

Qualification

Google WorkspaceChrome OSGoogle Admin ConsoleApple products supportNetwork connectivityTechnical supportDocumentation

Required

4+ years of experience providing IT support or systems administration, preferably in an educational setting

Hands-on experience managing Google Workspace and Google Workspace for Education, including Chrome OS devices

Proficiency with Google Admin Console, Chrome Management Console, and Google workspace

Proficiency in Apple products and Mac support

Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices

Benefits

Full Benefits; Medical, Vision, Dental, and more!

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

Company

IDR, Inc.

Glassdoor4.4

IDR, Inc.

Founded in 1998

Alpharetta, Georgia, USA

501-1000 employees

http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (7)