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FDM Group · 1 week ago

Network Operations Center Team Lead

Jacksonville, FL

Contract

Hybrid

Senior Level

7+ years exp

FDM Group is a global business and technology consultancy delivering client and industry driven solutions. They are seeking a Network Operations Center (NOC) Lead to oversee and drive all weekend Data Center Migration activities, ensuring proactive readiness, real-time monitoring, and effective communication during critical operations.

College RecruitingConsultingCorporate TrainingInformation TechnologyInfrastructureIT ManagementTraining

No H1B

Hiring Manager

Crystal Brown

Responsibilities

Readiness & Planning: Lead pre-weekend readiness, validate migration plans, confirm resource availability, and ensure all communication tools and contingency plans are prepared

Execution Monitoring: Continuously track migration progress against timelines, actively monitor incident dashboards, and anticipate potential project impacts

Advanced Communication: Proactively manage and moderate all project-related Teams chats, synthesizing critical updates

Draft and distribute clear, concise, and executive-level status updates (progress, issues, next steps) to diverse stakeholders

Initiate and lead critical conference bridges, driving discussions to clear outcomes and assigned actions

Craft urgent ad-hoc communications for critical events, tailored for various audiences (technical to executive)

Expert Issue & Escalation Management: Act as the primary point of contact for all migration issues, rapidly triaging and prioritizing based on business impact

Strictly adhere to, and execute, defined escalation protocols, engaging senior technical leads, project management, and executive leadership (Directors/VPs) as required

Drive incident resolution, ensuring clear ownership and rapid progress

Comprehensive Documentation & Reporting: Ensure meticulous logging of all significant events, decisions, and incidents during the shift

Generate a high-quality, analytical post-weekend report summarizing activities, successes, incidents, lessons learned, and outstanding items for senior leadership review

Effective Handover: Conduct thorough, detailed handovers to ensure seamless transition between shifts and maintain operational continuity

Qualification

NOC/SOC leadershipIncident ManagementData center infrastructureServiceNowMS TeamsCommunication skillsDecision-making skillsLeadership skills

Required

Minimum 7-10 years of experience in critical IT operations, Incident Management, Network/Service Operations Center (NOC/SOC) leadership, or similar roles within large enterprise environments

Proven ability to lead virtual teams and make sound decisions under pressure during critical incidents

Exceptional written and verbal communication skills, with demonstrated experience interacting and influencing senior leadership (Directors/VPs)

Strong technical acumen in data center infrastructure (compute, storage, network, virtualization, cloud)

Proficiency with enterprise incident management (e.g., ServiceNow), collaboration (e.g., MS Teams), monitoring tools, and project management platforms

Availability to work a rotational weekend schedule to support 24x2 operations for the duration of the project