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Mozilla · 2 weeks ago

Staff User Researcher

United States

Full-time

Remote

Senior Level, Lead/Staff

7+ years exp

Mozilla Corporation is a non-profit-backed technology company that has shaped the internet for the better over the last 25 years. In this role, the Staff User Researcher will lead research initiatives to understand user experiences and inform product and design strategies by collaborating with cross-functional teams.

Browser ExtensionsInternetOpen SourceSoftwareWeb Browsers

Comp. & Benefits

Responsibilities

Drive strategic, end-to-end research initiatives from framing questions and designing studies to synthesizing insights that directly shape product vision and roadmap decisions

Champion user-centered decision-making by embedding research into product strategy, advocating for user needs, and influencing leaders across functions

Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to identify high-impact research opportunities and align insights to business priorities

Integrate diverse data sources — qualitative and quantitative research, behavioral data, and market intelligence — to build cohesive, evidence-based perspectives on user experience

Elevate the research practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights across Firefox

Qualification

Applied research experienceQualitative research methodsQuantitative research methodsAgile environment experienceCross-functional collaborationUser-centered designCommunication skillsMentoring peers

Required

7+ years of experience in an applied research setting or similar

Extensive experience leading both evaluative and generative research across multiple phases of the product development lifecycle

Demonstrated success operating in fast-paced, agile environments, adapting to shifting priorities while maintaining research impact

Deep expertise in qualitative methods (e.g., interviews, concept testing, usability studies) and practical experience with quantitative approaches (e.g., survey design, data analysis)

Strong judgment in balancing research depth and speed, delivering insights that are both actionable and impactful for product and business decisions

Proficient in selecting and applying appropriate research methods based on the question, constraints, and stage of development

Collaborative and influential communicator, skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights

Experienced in supporting iterative, user-centered product development, ensuring research continuously informs design and strategy